Carlos Ramirez
Long Beach,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Energetic with 12 years of experience in fast-paced environments. Committed to managing guest expectations and maximize satisfaction. Well-versed in staying on top of guest needs and delivering fast, friendly service.
Overview
15
15
years of professional experience
Work History
Server / Busser/ Food Runner / Expo
San Pedro Fish Market And Restaurant
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Stock Associate/Cashier
Rite-Aid Pharmacy
10.2016 - 11.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
Banquet Bartender
Long Beach Convention Center
08.2016 - 02.2017
- Stocked bar with beer, wine, liquor and related supplies.
- Set up banquet bars, stocked all supplies and put together table arrangements for each event.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
Barback
Agaves Cantina
05.2016 - 09.2016
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Took food and drinks to bar and table customers.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Disinfected bathrooms and resupplied with proper paper products.
- Sliced and pitted fruit used to garnish drinks.
- Removed and disposed of bags from trash receptacles in and around bar area.
Server/Bartender
Don Chente Bar And Grill
02.2015 - 01.2016
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Sliced and pitted fruit used to garnish drinks.
- Studied bartenders to learn recipes for different mixed cocktails.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
Nightclub Busser
The Belasco Theater
08.2014 - 01.2015
- Notified manager of issues with equipment or breakage.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Stocked service stations with ice, napkins and straws.
- Sweep restrooms, dancefloor, smoking patio, and other areas.
- Discard used cups, trash bins throughout the night.
Busser
Pez Cantina
01.2014 - 09.2014
- Wiped down and cleaned chairs, booths and highchairs.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Busser/Dishwasher
Pollys Pies
11.2010 - 01.2014
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
Education
Certificate of Completion - Korean Language
King Sejong Institute
02.2017
High School Diploma -
Long Beach Polytechnic High School
06.2010
Skills
- Cash Handling
- POS Systems
- Customer Service
- Problem Solving
- Merchandise Packaging
- Guest engagement
- Strong work ethic
Additional Information
- Voice-Over Artist
Languages
English
Full Professional
Spanish
Professional
Korean
Limited
Education and Training
other,other
Timeline
Server / Busser/ Food Runner / Expo
San Pedro Fish Market And Restaurant
01.2023 - Current
Stock Associate/Cashier
Rite-Aid Pharmacy
10.2016 - 11.2022
Banquet Bartender
Long Beach Convention Center
08.2016 - 02.2017
Barback
Agaves Cantina
05.2016 - 09.2016
Server/Bartender
Don Chente Bar And Grill
02.2015 - 01.2016
Nightclub Busser
The Belasco Theater
08.2014 - 01.2015
Busser
Pez Cantina
01.2014 - 09.2014
Busser/Dishwasher
Pollys Pies
11.2010 - 01.2014
High School Diploma -
Long Beach Polytechnic High School
Certificate of Completion - Korean Language
King Sejong Institute
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