Carlos Ramirez
Chicago,United States
Summary
I am a responsible, respectful and compliant person with my work obligations, oriented towards meeting objectives and schedules, productive and creative. I am willing to learn and help my work team. Willing to move anywhere
Overview
16
16
years of professional experience
Work History
Support Manager
Helping Hands Cleaning Service
Elmhurst, Illinois
11.2025 - Current
- Managed daily operations for cleaning service teams and schedules.
- Oversaw quality control inspections to ensure service excellence.
- Coordinated supply inventory and ordering for cleaning products and equipment.
- Monitored customer service performance metrics and identified areas for improvement.
Customer Service
Boka Catering Group
Chicago, United States
09.2024 - 12.2025
- Support in the implementation of events, addressing each of the different scenarios available in these actions.
- Assisted customers in selecting products and provided exceptional service.
- Maintained cleanliness and organization of the checkout area and store displays.
Maintenance Technician
JW Cleaning
Chicago, United States
02.2024 - 11.2025
- Maintenance work in common areas of residential and commercial buildings
- Managed inventory of maintenance supplies and ordered replacements as needed.
- Collaborated with cleaning teams to ensure efficient workflow and operations.
- Maintained accurate records of maintenance activities and repairs performed.
- Operated hand and power tools to complete repairs.
- Performed routine maintenance on cleaning equipment and tools.
- Conducted inspections to identify potential issues and maintenance needs.
- Assisted in training new staff on equipment usage and safety protocols.
Warehouse Associate
FAREVA Morton Grove
Morton Grove, United States
09.2023 - 02.2024
- Adaptation, packaging and storage of manufactured products, arrangement of each of the elements to guarantee stability and conservation prior to dispatch to final customers.
- Operated forklifts to transport materials within the warehouse environment.
- Maintained accurate inventory records using warehouse management systems.
Civil Engineer
Carlos Ramirez
Popayan, Colombia
01.2010 - 08.2023
- Certified experience in design, maintenance, supervisor and Superintendent in civil engineering works, road works, road paving, housing, sports venues, educational buildings, sewer and aqueduct networks.
- Knowledge of general building construction and maintenance, structural, plumbing, roofing, steel, electrical, HVAC, Painting and all disciplines about whit field.
- Conducted site inspections to assess project progress and safety compliance.
- Managed project schedules, coordinating with contractors and stakeholders effectively.
- Developed detailed engineering plans and specifications for construction projects.
Project Manager
Carlos Ramirez
Medellin, Colombia
06.2020 - 06.2023
- Remodeling of 19 homes in the rural area of Nariño state, including kitchen and bathroom repairs.
- Remodeling of 62 homes in the rural area of the city of Neiva, including kitchen, bathroom, and roof repairs.
- Project to provide housing for 32 families affected by a natural disaster. The project was completed from the site to the delivery of the home, with provision for water, sewage, and energy services.
Warehouse Manager
Consorcio Mejoramiento de vivienda 2016
Neiva, Colombia
01.2017 - 09.2018
- Ensure the storage of materials, authorize the shipment to each work front and request the acquisition of new supplies.
- Managed daily warehouse operations and logistics for housing improvement projects.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Facilitated communication between departments to streamline project execution and resolve issues.
Education
Specialist - Project Management
Universidad piloto de Colombia
Bogotá D.C., Cundinamarca11.2021
Executive MBA - Administration
Escuela de administración de Barcelona
Barceloneta, Barcelona provincia10.2004
Specialist - Management
Ceipa
Medellín, Antioquia10.2004
Bachelor's Degree - Civil engineering
Universidad del Cauca
Popayán, Cauca08.1996
Skills
- Customer service and support
- Supply inventory
- Project management
- Process improvement
- Maintenance planning
- Communication skills
- Team collaboration
- Microsoft Office proficiency
- Leadership abilities
- Quality control
- Organizational skills
- Customer service and support
- Civil engineering expertise
- Maintenance strategies
- Budgeting and financial management
- Power tools operation
- Schematic interpretation
- Inventory management
Certificates And Licenses
- Internal quality auditor, 12/01/03, Present, Auditor interno de calidad bajo la Norma ISO 9000.
- Sales planning and management program, Programa planeacion y direccion de ventas.
- Driver's License.
Personal Information
- Willing To Relocate: 1
- Work Permit: Authorized to work in the United States for any company
Timeline
Support Manager
Helping Hands Cleaning Service
11.2025 - Current
Customer Service
Boka Catering Group
09.2024 - 12.2025
Maintenance Technician
JW Cleaning
02.2024 - 11.2025
Warehouse Associate
FAREVA Morton Grove
09.2023 - 02.2024
Project Manager
Carlos Ramirez
06.2020 - 06.2023
Warehouse Manager
Consorcio Mejoramiento de vivienda 2016
01.2017 - 09.2018
Civil Engineer
Carlos Ramirez
01.2010 - 08.2023
Specialist - Project Management
Universidad piloto de Colombia
Executive MBA - Administration
Escuela de administración de Barcelona
Specialist - Management
Ceipa
Bachelor's Degree - Civil engineering
Universidad del Cauca