Carlos Ramirez
San Lorenzo,CA
Summary
Field adjuster professional with comprehensive experience in evaluating and managing claims. Known for effective collaboration and achieving results in dynamic environments. Dependable and adaptable, with strong skills in claim assessment and customer service.
Experienced with evaluating property and casualty claims to determine appropriate settlements. Utilizes analytical skills and field expertise to ensure fair and accurate claim resolutions. Track record of effective communication and negotiation to achieve successful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Damage Field Adjuster
Geico
07.2022 - 07.2024
- Successfully negotiated settlements with claimants and insurers.
- Assessed complex claims and accurately determined value of damages.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Reviewed claims for accuracy, ensuring proper documentation and details were included.
Body Shop Estimator
ASM Auto Body
06.2020 - 06.2022
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
- Negotiated favorable terms with suppliers, reducing material costs without compromising quality standards for auto body repairs.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
Customer Relations Manager
Selector Studios LLC
01.2018 - 05.2020
- Corporate data storage
- Handling customer escalated tickets
- Managed customer relation team scheduling
- Created customer support strategy to increase customer retention.
Customer Service Specialist
Lucky's SuperMarket, Associate
07.2016 - 05.2020
- Resolved customer issues in timely manner while complying with company standards
- Interacted with customers in friendly and knowledgeable way
- Motivated and disciplined employees according to established requirements
- Resolved customer complaints quickly and efficiently
Warehouse Associate
Amazon
01.2019 - 01.2020
- Supported production workers in meeting goals without compromising safety and compliance.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Coordinated efficiently as team
Education
Associate of Arts - Administration Of Justice
Chabot College
Hayward, CA05.2022
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06.2017
Skills
- Adapt to diverse groups
- Professional demeanor
- Policy review
- Strategic Planning
- Exceptional customer service
- Multi-tasking strength
- Problem-solving skills
- Repair Negotiations
- Repair Procedures
- Fraud Detection Knowledge
- Insurance Policy Coverage Knowledge
- Body Work
Certification
- Certified First Aid, CPR
- I-CAR Platinum Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Auto Damage Field Adjuster
Geico
07.2022 - 07.2024
Body Shop Estimator
ASM Auto Body
06.2020 - 06.2022
Warehouse Associate
Amazon
01.2019 - 01.2020
Customer Relations Manager
Selector Studios LLC
01.2018 - 05.2020
Customer Service Specialist
Lucky's SuperMarket, Associate
07.2016 - 05.2020
Associate of Arts - Administration Of Justice
Chabot College
High School Diploma -
San Lorenzo High School