Carlos Ramirez
Lavon
Summary
Dynamic professional with extensive experience at UPS and Premier Systems, Inc., excelling in process improvement and team leadership. Proven ability to enhance workflow efficiency while delivering exceptional technical support. Detail-oriented and skilled in quantitative analysis, I thrive in fast-paced environments, ensuring timely and accurate service delivery.
Overview
27
27
years of professional experience
Work History
Package Delivery Driver
UPS
Dallas
09.2025 - 01.2026
- Ensured accurate package delivery to residential and commercial locations, contributing to high customer satisfaction.
- Delivered packages promptly while following all traffic laws and regulations, enhancing safety and reliability.
- Followed designated routes to deliver packages efficiently and safely.
- Loaded delivery truck with packages for accurate distribution.
- Inspected vehicles daily for safety and maintenance issues.
Warehouse Management/In-House Service Technician
Premier Systems, Inc.
Plano
08.2018 - 09.2025
- Managed inventory, conducted preventative maintenance, and repaired printer equipment while leading team of technicians to enhance workflow and productivity.
- Streamlined processes, implemented calibration and testing procedures, and documented service requests to ensure accuracy and improve operational efficiency.
- Provided reliable technical support in fast-paced environment with strong focus on detail.
Referee Assigner
Classic League
North
01.2008 - 01.2018
- Coordinated referee scheduling for league matches, ensuring fair coverage and facilitating smooth game operations.
- Resolved conflicts among officials, coaches, and league staff to uphold league standards and enhance communication.
- Managed multiple assignments under tight deadlines, showcasing strong organizational skills and attention to detail.
Service Technician/IT Support Specialist
Premier Systems, Inc.
Plano
02.2003 - 01.2008
- Diagnosed and repaired hardware and software issues, performed preventative maintenance to minimize downtime and ensured timely resolution of customer inquiries.
- Provided remote and on-site support for servicing and maintaining office equipment, installing and networking MFPs to ensure operational efficiency.
- Communicated technical concepts clearly to non-technical users, maintained detailed service records, and delivered consistent, high-quality support.
Over the Road Driver
J.B. HUNT
01.1999 - 01.2003
- Transported freight safely and on time, adhering to DOT safety regulations to ensure compliance and mitigate risks.
- Planned routes, managed time, and solved problems effectively to navigate traffic, weather, and scheduling challenges while maintaining accurate delivery records and communicating professionally with dispatchers and clients.
- Operated commercial vehicles with valid CDL license, delivering goods and picking up containers efficiently across 48 states.
Education
High School Diploma -
Instituto de Alajuela
Costa Rica01.2003
Skills
- Delivery logistics
- Route optimization
- Package handling
- Safety compliance
- Time management
- Data analysis
- Analytical problem solver
- Customer service
- Highly organized
- Detail-oriented
References
Available upon request.
Communication Skills
Effective communicator with bilingual fluency (English and Spanish)
Timeline
Package Delivery Driver
UPS
09.2025 - 01.2026
Warehouse Management/In-House Service Technician
Premier Systems, Inc.
08.2018 - 09.2025
Referee Assigner
Classic League
01.2008 - 01.2018
Service Technician/IT Support Specialist
Premier Systems, Inc.
02.2003 - 01.2008
Over the Road Driver
J.B. HUNT
01.1999 - 01.2003
High School Diploma -
Instituto de Alajuela