Carlos Ramirez
Naples
Summary
Dynamic professional with extensive experience in sales and customer support, notably at Penske Truck Leasing. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in CRM software and team management, driving sales growth and optimizing operations. Committed to delivering exceptional service and fostering strong client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Truck Rental Agent
Penske Truck Leasing
Naples
01.2024 - Current
- Handled customer inquiries about rental options and pricing, ensuring informed decision-making.
- Coordinated vehicle availability and logistics for rentals, optimizing fleet utilization.
- Processed rental agreements and maintained accurate documentation.
- Demonstrated truck features and provided operation instructions, enhancing customer understanding.
Sales Advisor
Cars and More Cars Auto Repair
Naples
10.2023 - 01.2024
- Explained vehicle issues and repair options to clients clearly.
- Assisted customers in selecting appropriate auto repair services.
- Provided customers with information on products and services available.
Digital Marketing Consultant
Tompkins Associates
02.2021 - 09.2023
- Managed online markets to optimize visibility and sales.
- Created engaging website content to enhance user interaction.
- Conducted product quality assessments to ensure standards.
Sales Manager
Soukers Marketplace
03.2020 - 02.2021
- Managed and supported sales team to achieve targets and enhance collaboration.
- Delivered training on sales procedures and techniques to improve team skills and effectiveness.
- Conducted benchmarking performance evaluation to identify areas for improvement and drive sales growth.
Loan Officer
Banco Economico SA
04.2019 - 03.2020
- Calculated and assessed loan applications, evaluating eligibility and advising clients on options
- Delivered customer support for financial inquiries, ensuring clear communication and resolution of issues
- Managed bank accounts, assisting customers with transactions and account-related questions
Sales Representative and Help Desk
Banco de Credito de Bolivia SA
05.2016 - 10.2019
- Financial Customer Service
- Resolved customer issues, improving overall satisfaction
- Managed bank accounts and provided assistance
- Calculated and assessed loans for customer needs
Inbound Customer Support
Call Center-Nuevatel SA
10.2013 - 04.2015
- Online Support for telecommunications inquiries
- Guided customers in selecting phone plans to meet their needs
- Resolved customer complaints to enhance satisfaction
- Instructed customers on smartphone handling to improve user experience
Education
Bachelor's degree - Economics
Universidad Privada Domingo Savio
01-2016
High school diploma or GED -
Colegio Particular Italo Boliviano
Skills
- Driving and basic math
- B2B sales and retail sales
- Sales support and transaction processing
- Cash handling and cash register
- CRM software and customer relationship management
- Front desk and guest services
- Supervising and team management
- Training and development strategies
- Attention to detail and organizational skills
- Microsoft Office applications
- Performance and calendar management
- Forklift operation and outdoor work
- Technical sales and product management
- Software troubleshooting and help desk support
- Administrative experience and clerical skills
- Conflict resolution and problem management
- Food safety and compliance management
- Medical terminology and patient monitoring
Certification
- Driver's License, 02/01/24, 02/01/25
- CPR Certification
Languages
- Bilingual
- Spanish
- English
Personal Information
Authorized To Work: US
Timeline
Truck Rental Agent
Penske Truck Leasing
01.2024 - Current
Sales Advisor
Cars and More Cars Auto Repair
10.2023 - 01.2024
Digital Marketing Consultant
Tompkins Associates
02.2021 - 09.2023
Sales Manager
Soukers Marketplace
03.2020 - 02.2021
Loan Officer
Banco Economico SA
04.2019 - 03.2020
Sales Representative and Help Desk
Banco de Credito de Bolivia SA
05.2016 - 10.2019
Inbound Customer Support
Call Center-Nuevatel SA
10.2013 - 04.2015
Bachelor's degree - Economics
Universidad Privada Domingo Savio
High school diploma or GED -
Colegio Particular Italo Boliviano