Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CARLOS RIVERA

Lakeland,FL

Summary

Dynamic L4 Area Manager at Amazon with proven expertise in operations management and performance monitoring. Skilled in optimizing workflows and enhancing safety compliance, I successfully led teams to achieve high productivity levels. Bilingual and adept at effective training, I foster a culture of continuous improvement and operational excellence.

Overview

13
13
years of professional experience

Work History

L4 Area Manager

Amazon
Lakeland, Florida
08.2024 - Current
  • Achieved outbound volume and productivity targets through effective leadership of daily operations in Pick and Sort areas.
  • Executed shift plans and allocated labor to optimize workflow efficiency.
  • Monitored key performance indicators, including PPH, On-Time Staging %, Defect Rate, and Volume Throughput.
  • Facilitated problem-solving during shifts to address jams and system errors.
  • Supervised 50–100 Process Assistants and Tier 1 associates per shift, ensuring optimal performance.
  • Conducted shift meetings to communicate performance objectives and reinforce safety protocols.
  • Enforced safety standards by identifying hazards and leading incident investigations.
  • Collaborated with cross-functional teams to improve operational processes and training effectiveness.

Process Assistant

Amazon
Lakeland, FL
10.2022 - 08.2024
  • Monitored and optimized sort flow, ensuring efficiency and accuracy.
  • Oversaw stowers' performance metrics and FSAF compliance.
  • Conducted sort audits to maintain high-quality standards.
  • Managed dock area operations, including flow monitoring and audits.
  • Supervised EOS walks on induction belts for loose package identification.
  • Prioritized and addressed routes at risk, improving overall routing efficiency.
  • Trained staff on Stow Blitz procedures and retrained on Pick and Stage protocols.
  • Achieved 99% scan compliance through diligent oversight and quality control measures.

Intern Active Process Assistant

Amazon
Lakeland, Florida
04.2022 - 10.2022
  • Oversaw Dock area operations to ensure efficient workflows and safety standards.
  • Monitored Dock's flow, identifying bottlenecks and optimizing efficiency.
  • Conducted dock audits to maintain compliance with operational protocols.
  • Performed EOS walk for loose packages along the induct belt.
  • Managed board setup and assignments to facilitate smooth operations.
  • Prioritized and monitored at-risk routes to mitigate delays.
  • Executed quality checks on unsigned routes to uphold service standards.
  • Trained in TDR and GTDR procedures for enhanced operational capabilities.

Learning Coordinator

Amazon
Lakeland, Florida
10.2021 - 04.2022
  • Coordinated training and access permissions for associates and new hires during onboarding.
  • Verified completion and currency of trainings for all associates.
  • Created badges and granted site access to new employees.
  • Conducted training follow-ups, re-trainings, and audits for compliance.
  • Prepared onboarding tasks for ambassadors to assist new hires.
  • Oversaw dock area operations, monitoring flow and conducting audits.
  • Led dock audits and executed EOS walk to check for loose packages.

Ambassador

Amazon
Lakeland, Florida
06.2021 - 10.2021
  • Trained AA in diverse path areas to enhance skill sets.
  • Conducted audits to evaluate training effectiveness and compliance.
  • Implemented retraining programs to address skill gaps and improve performance.
  • Provided coaching sessions to foster individual growth and development.
  • Delivered FSAF training and retraining initiatives for continuous improvement.

Associate Tier 1

Amazon
Lakeland, Florida
02.2021 - 06.2021
  • Executed stow operations for 500-rate items to optimize storage efficiency.
  • Managed picking and staging processes to ensure timely order fulfillment.
  • Inducted 1500-rate products into inventory system for accurate tracking.
  • Performed unloading tasks to facilitate smooth workflow transitions.
  • Acted as waterspider, supporting teams by ensuring necessary supplies were available.
  • Resolved operational issues through effective problem-solving techniques.
  • Diverted workflows as needed to maintain productivity and meet deadlines.
  • Operated pusher equipment to enhance material handling and movement efficiency.

Official Security

Ranger American
San Juan, PR
01.2013 - 02.2021
  • Monitored cameras to enhance security and prevent unauthorized access.
  • Implemented surveillance strategies to deter theft and ensure safety.
  • Conducted regular inspections to identify potential vulnerabilities in loss prevention efforts.

Education

EMT & PARAMEDIC -

LIBERTY TECHNICAL COLLEGE
Cayey, PR
03.2010

High School Diploma -

ACADEMIA SANTA MARIA REINA
San Juan, PR
05.2001

Skills

  • Bilingual proficiency
  • Safety compliance
  • Performance monitoring
  • Staff supervision
  • Operations management
  • Computer skills
  • Effective training
  • Team leadership
  • Problem solving
  • Communication skills

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

L4 Area Manager

Amazon
08.2024 - Current

Process Assistant

Amazon
10.2022 - 08.2024

Intern Active Process Assistant

Amazon
04.2022 - 10.2022

Learning Coordinator

Amazon
10.2021 - 04.2022

Ambassador

Amazon
06.2021 - 10.2021

Associate Tier 1

Amazon
02.2021 - 06.2021

Official Security

Ranger American
01.2013 - 02.2021

EMT & PARAMEDIC -

LIBERTY TECHNICAL COLLEGE

High School Diploma -

ACADEMIA SANTA MARIA REINA