CARLOS RIVERA
Lakeland,FL
Summary
Dynamic L4 Area Manager at Amazon with proven expertise in operations management and performance monitoring. Skilled in optimizing workflows and enhancing safety compliance, I successfully led teams to achieve high productivity levels. Bilingual and adept at effective training, I foster a culture of continuous improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
L4 Area Manager
Amazon
Lakeland, Florida
08.2024 - Current
- Achieved outbound volume and productivity targets through effective leadership of daily operations in Pick and Sort areas.
- Executed shift plans and allocated labor to optimize workflow efficiency.
- Monitored key performance indicators, including PPH, On-Time Staging %, Defect Rate, and Volume Throughput.
- Facilitated problem-solving during shifts to address jams and system errors.
- Supervised 50–100 Process Assistants and Tier 1 associates per shift, ensuring optimal performance.
- Conducted shift meetings to communicate performance objectives and reinforce safety protocols.
- Enforced safety standards by identifying hazards and leading incident investigations.
- Collaborated with cross-functional teams to improve operational processes and training effectiveness.
Process Assistant
Amazon
Lakeland, FL
10.2022 - 08.2024
- Monitored and optimized sort flow, ensuring efficiency and accuracy.
- Oversaw stowers' performance metrics and FSAF compliance.
- Conducted sort audits to maintain high-quality standards.
- Managed dock area operations, including flow monitoring and audits.
- Supervised EOS walks on induction belts for loose package identification.
- Prioritized and addressed routes at risk, improving overall routing efficiency.
- Trained staff on Stow Blitz procedures and retrained on Pick and Stage protocols.
- Achieved 99% scan compliance through diligent oversight and quality control measures.
Intern Active Process Assistant
Amazon
Lakeland, Florida
04.2022 - 10.2022
- Oversaw Dock area operations to ensure efficient workflows and safety standards.
- Monitored Dock's flow, identifying bottlenecks and optimizing efficiency.
- Conducted dock audits to maintain compliance with operational protocols.
- Performed EOS walk for loose packages along the induct belt.
- Managed board setup and assignments to facilitate smooth operations.
- Prioritized and monitored at-risk routes to mitigate delays.
- Executed quality checks on unsigned routes to uphold service standards.
- Trained in TDR and GTDR procedures for enhanced operational capabilities.
Learning Coordinator
Amazon
Lakeland, Florida
10.2021 - 04.2022
- Coordinated training and access permissions for associates and new hires during onboarding.
- Verified completion and currency of trainings for all associates.
- Created badges and granted site access to new employees.
- Conducted training follow-ups, re-trainings, and audits for compliance.
- Prepared onboarding tasks for ambassadors to assist new hires.
- Oversaw dock area operations, monitoring flow and conducting audits.
- Led dock audits and executed EOS walk to check for loose packages.
Ambassador
Amazon
Lakeland, Florida
06.2021 - 10.2021
- Trained AA in diverse path areas to enhance skill sets.
- Conducted audits to evaluate training effectiveness and compliance.
- Implemented retraining programs to address skill gaps and improve performance.
- Provided coaching sessions to foster individual growth and development.
- Delivered FSAF training and retraining initiatives for continuous improvement.
Associate Tier 1
Amazon
Lakeland, Florida
02.2021 - 06.2021
- Executed stow operations for 500-rate items to optimize storage efficiency.
- Managed picking and staging processes to ensure timely order fulfillment.
- Inducted 1500-rate products into inventory system for accurate tracking.
- Performed unloading tasks to facilitate smooth workflow transitions.
- Acted as waterspider, supporting teams by ensuring necessary supplies were available.
- Resolved operational issues through effective problem-solving techniques.
- Diverted workflows as needed to maintain productivity and meet deadlines.
- Operated pusher equipment to enhance material handling and movement efficiency.
Official Security
Ranger American
San Juan, PR
01.2013 - 02.2021
- Monitored cameras to enhance security and prevent unauthorized access.
- Implemented surveillance strategies to deter theft and ensure safety.
- Conducted regular inspections to identify potential vulnerabilities in loss prevention efforts.
Education
EMT & PARAMEDIC -
LIBERTY TECHNICAL COLLEGE
Cayey, PR03.2010
High School Diploma -
ACADEMIA SANTA MARIA REINA
San Juan, PR 05.2001
Skills
- Bilingual proficiency
- Safety compliance
- Performance monitoring
- Staff supervision
- Operations management
- Computer skills
- Effective training
- Team leadership
- Problem solving
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
L4 Area Manager
Amazon
08.2024 - Current
Process Assistant
Amazon
10.2022 - 08.2024
Intern Active Process Assistant
Amazon
04.2022 - 10.2022
Learning Coordinator
Amazon
10.2021 - 04.2022
Ambassador
Amazon
06.2021 - 10.2021
Associate Tier 1
Amazon
02.2021 - 06.2021
Official Security
Ranger American
01.2013 - 02.2021
EMT & PARAMEDIC -
LIBERTY TECHNICAL COLLEGE
High School Diploma -
ACADEMIA SANTA MARIA REINA