Kazmen Duncan
Houston
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
L4 Area Manager
Amazon GSF SSD STX4
08.2023 - Current
- Led a team (between 30-50 associates) to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Maintained ownership of Safety SME role and Engagment SME role.
- Managed outbound, inbound and dispatch departments.
- Developed sites process assistants through "Process Assistant Onboarding Experience".
Tier 3 Process Assistant
Amazon GSF SSD STX4
01.2022 - 08.2023
- Assisted Area Manager with managing departments and staff of up to 30+ associates.
- Used programs such as FCLM, Station Commander, SSD Automated Wash, YMS, FMC, ADAPT, Rodeo and other programs to measure quality, performance and building metrics.
- Performed team syncs with leadership to measure metrics and created plans of action to lead shift success.
- Created staffing plans for site and conducted stand ups at SOS.
Tier 1
Amazon GSF SSD STX4
12.2021 - 01.2022
- Responsible for working process paths: stow, pick and pack while making target rate.
- Performs ICQA Audits: Simple Bin Count, Simple Record Count.
- TDR trailers and follows safety protocol to provide safe work environment.
- Performs duties for the Last Mile: Pick to Buffer and Stow.
- Receives inbound problem-solve products- investigate and resolves the issue with impeccable quality.
- Loads and unloads trailers with forklift with safety being first priority.
- Uses Order Picker to Stow and Pick product in VNA section of warehouse
Tier 1 ICQA Associate
Amazon HOU8
09.2021 - 11.2021
- Responsible Process Path: ICQA
- Used RF Device devices, Crown Order Pickers and computers to record and monitor inventory levels and complete bin counts (SBC, SRC, CC) to uncover and address inaccuracies to provide the best experience for our customers.
- Acknowledged safety issues while performing audits- escalating situations to Operations as well as Safety.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep VNA and Pallet portion organized and hazard-free.
- Performed Apollo Audits to record quality as well as safety issues.
Tier 1 Delivery Station Associate
Amazon DHX1
03.2021 - 09.2021
- Responsible for Process Paths: Stow, Pick-To-Buff, Picking and Staging Routes.
- Assisted DSP Drivers with carts and loading vans for delivery.
- Offered Line Lead but declined because of offer of transfer to HOU8 ICQA position.
Tier 1 Prime Now Associate
Amazon UTX3
11.2020 - 02.2021
- Responsible for Process Path: Stow, Pick and Bin Doctor.
- Utilized Bin Doctor role to confirm accuracy of bins and problem-solving dark inventory, defective or expired product.
- Maintained accuracy and speed of Process Path during CPT drops to ensure customers would receive order within a 2-Hour window.
Tier 1 ICQA and AFE 1 Associate
Amazon HOU2
04.2020 - 09.2020
- Responsible for Process Paths: Multi-Pack, Single Pack and ICQA.
- Performed Guided Coaching sessions with associates when performance rates and quality was low to identify and remove barriers- outcomes would then be recorded in the Apollo application.
- Investigated DPMO spikes and would report findings to Operations and create weekly plans of action to lower such spikes.
- Audited Amnesty bins and performed End of Shift wash for ICQA providing information in Chime.
Education
Associate Of Mortuary Science - Funeral Directing And Embalming
Commonwealth Institute of Funeral Service
Houston, TXHigh School Diploma -
Foley High School
Skills
- Decision Making
- Self-Motivated
- Problem-Solving
- Quality assurance
- Customer Obsession
- Multitasking and Time Management
- Relationship building and management
- Team development
Software
Microsoft Office (Word, Excel, Outlook)
Affiliations
Kazmen
- Amazon Safety Committee
- Glamazon Affinity Group
- Mental Health and Well-Being Affinity Group
Timeline
L4 Area Manager
Amazon GSF SSD STX4
08.2023 - Current
Tier 3 Process Assistant
Amazon GSF SSD STX4
01.2022 - 08.2023
Tier 1
Amazon GSF SSD STX4
12.2021 - 01.2022
Tier 1 ICQA Associate
Amazon HOU8
09.2021 - 11.2021
Tier 1 Delivery Station Associate
Amazon DHX1
03.2021 - 09.2021
Tier 1 Prime Now Associate
Amazon UTX3
11.2020 - 02.2021
Tier 1 ICQA and AFE 1 Associate
Amazon HOU2
04.2020 - 09.2020
High School Diploma -
Foley High School
Associate Of Mortuary Science - Funeral Directing And Embalming
Commonwealth Institute of Funeral Service
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