Carlos Rivillas
Coral Springs
Summary
Dynamic server and bartender with strong experience in high-volume restaurant environments. Skilled in delivering exceptional guest experiences, upselling menu items, and maintaining efficiency under pressure. Strong knowledge of food safety, POS systems, and team collaboration.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Server
Voodoo Bayou
Fort Lauderdale, FL
01.2023 - Current
- Provide high-quality service in a fast-paced, upscale dining environment. Educate guests on menu offerings and make personalized recommendations to enhance dining experience. Consistently upsell food and beverage items, increasing check averages. Maintain strong knowledge of menu ingredients, preparation, and allergens. Collaborate with team members to ensure efficient and accurate service.
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
Server/Bartender
Smokey Bones Bar & Fire Grill
Plantation, FL
07.2019 - 01.2023
- Operate POS systems, manage orders, and process payments efficiently. Anticipate guest needs and deliver exceptional service. Recommend menu items and specials to increase sales. Ensure compliance with alcohol service laws and food safety standards.
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Line Cook
Chilis
01.2013 - 01.2019
- Prepared high-quality dishes while maintaining consistency and food safety standards. Operated kitchen equipment and completed food prep tasks efficiently.
- Prepared high-quality ingredients to ensure consistent flavor and presentation across menu items.
- Operated kitchen equipment safely and efficiently, adhering to health and safety standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Associate of Arts -
Le Cordon Bleu College of Culinary Arts
Miami, FLAssociate of Arts -
Broward College
Davie, FLSkills
- Proficient in POS operations
- Customer service excellence
- Comprehensive product knowledge
- Proper food handling techniques
- Collaborative teamwork
- High-volume customer service
- Dedicated work ethic
- Strong customer service skills
- Cash management
- Customer interaction
Timeline
Server
Voodoo Bayou
01.2023 - Current
Server/Bartender
Smokey Bones Bar & Fire Grill
07.2019 - 01.2023
Line Cook
Chilis
01.2013 - 01.2019
Associate of Arts -
Le Cordon Bleu College of Culinary Arts
Associate of Arts -
Broward College