Maclovio Cruz
Denver,CO
Summary
Dedicated and passionate server seeking long-term employment at a prestigious fine dining establishment. Committed to expanding knowledge of food, wine, and exceptional service while continuously honing skills through hands-on experience. A career-oriented professional in the service industry, fully invested in delivering outstanding guest experiences and contributing to team success.
Overview
7
7
years of professional experience
Work History
Server/Captain
SantaCafe
08.2019 - 01.2025
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
- Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Geronimo
05.2018 - 07.2019
- At Geronimo I work with my team members to provide a superb dining experience through excellent service and knowledge of food, wine, and spirits. All while maintaining composure in a high volume restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Skills
- Effective table management
- Extensive fine dining experience
- Commitment to continuous improvement
- Wine and cocktail pairing expertise
- Expertise in wine service
- Proficient in POS operations
- Organizational skills
- Upscale dining experience
- Efficient multitasking
Timeline
Server/Captain
SantaCafe
08.2019 - 01.2025
Server
Geronimo
05.2018 - 07.2019
Strengths And Qualifications
- Expert server with 17years of experience in the restaurant industry. 14 of which have been in fine dining.
- Experience in multiple roles within restaurants, with the most experience as a server.
- Self motivated individual who seeks perfection in my service. While being accommodating and creating an experience for my guests.
- Firm believer in 'mise en place'.
- Strong desire to gain new knowledge of food & wine.
- An asset to any well-functioning restaurant team.
- Exemplary communication & customer service skills.
- Keen eye for service refinement. very meticulous in my craft.