PATRICK TRAGO
Columbus
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Server/Captain
Cento Italiano
07.2023 - 07.2025
- Delivered genuine, memorable hospitality experience in upscale, fine-dining environment, enhancing guest satisfaction.
- Oversaw server operations during shifts, ensuring smooth service and adherence to fine-dining standards.
- Utilized Point-of-Sale systems to process orders efficiently, supporting seamless customer service.
- Cameron Mitchell Restaurants
Student Representative
Department of Government
10.2021 - 07.2022
- Coordinated student voice groups and activities for Students Union, boosting student engagement.
- Facilitated communication between Students Union and Department of Government, strengthening collaboration.
- University of Essex, UK
Hospitality Professional
Muirfield Village Golf Club
05.2019 - 08.2021
- Server Shift Lead and Lead Trainer for all new servers in the Food and Beverage Department.
- Facilitated training sessions for Food and Beverage Department staff, enhancing service quality and operational efficiency.
- Provided exceptional dining experiences as server and bartender, ensuring guest satisfaction and repeat visits.
- Applied conflict resolution and customer service skills to effectively address needs of members and their guests.
Education
Master of Arts - Conflict Resolution
UNIVERSITY OF ESSEX
UK07-2023
BA - International Studies
THE OHIO STATE UNIVERSITY
Columbus05-2019
Skills
- Customer relationship management
- Team leadership
- Project management
- Staff training
- Time management
- Teamwork and collaboration
- Problem-solving
- Effective communication
References
- Prabin Khadka, Lecturer, Department of Government, University of Essex, +44-(0)7432362552, prabin.khadka@essex.ac.uk
- Nick Smithson, Head of Dining Room Operations at Muirfield Village Golf Club, (614) 361-1364, nsmithson@mvgc.org
- Elliot Meizlish, Clubhouse Manager Columbus Country Club, (614)-216-3884, Elliot.meizlish@ColumbusCC.com
Awards And Acknowledgments
- Certificate: ADR Fundamentals of Mediation Training from the Ohio Supreme Court
- Completion of a Master's Thesis
- Current Volunteer Staff at Neighborhood Services Inc.
Languages
German
Limited
Timeline
Server/Captain
Cento Italiano
07.2023 - 07.2025
Student Representative
Department of Government
10.2021 - 07.2022
Hospitality Professional
Muirfield Village Golf Club
05.2019 - 08.2021
Master of Arts - Conflict Resolution
UNIVERSITY OF ESSEX
BA - International Studies
THE OHIO STATE UNIVERSITY