Carlos Robles
Del Rio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Amazon Delivery Driver
KMB Concepts
07.2023 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Human Resource Manager & Veterinarian Assistant
ER4PETS
06.2022 - 03.2023
- Assisted the Doctor in daily medical operations, sanitizing equipment, taking x-rays, and providing emergency first aid
- Collected payments and established relationships with clients to maintain a good reputation with the hospital
- Scheduled and conducted daily interviews with potential candidates and accomplished proper recruitment to have a proper shift rotation
- Training and development to ensure that employees are updated on their skills and improve their job performance
- Managed all payroll and compensation work, including employee salaries, payment schedules, W2s, and all other tax-related paperwork
Military Occupation Specialty: Food Service & Supply
United States Marine Corps
03.2014 - 05.2018
- Executed multiple logistic operations and successfully provided the necessary equipment needed to conduct field exercises with the 2nd Battalion 10th Marines
- Conducted field training exercises with foreign militaries to establish international relationships
- Transported equipment with the value ranging from $100,000 to $250,000 to different military instillations
- Training Corporal in charge of teaching marines how to conduct weekly inventory
- Conducted military ID inspections at different instillation check points in order to maintain safety within the military instillation
Education
Bachelor of Arts - Sociology-Health Education & Wellness
California State University San Marcos
05.2022
Associates of Arts - Sociology
Grossmont Community College
06.2020
Skills
- Bilingual: Fluent English and Spanish
- Microsoft Word: Formatting Documents
- Microsoft Excel: Analyzing Data
- Customer service
- Teamwork and collaboration
- Dependable and reliable
- Time management skills
- Stocking and inventory
- Verbal and written communication
- Customer interaction
Coursework
- Sociology Mental Health
- Sociology Health & Society
- Sociology Welfare Policies & Services
- Sociology Quantitative Research Methods
Languages
Spanish
Professional Working
Timeline
Amazon Delivery Driver
KMB Concepts
07.2023 - 09.2024
Human Resource Manager & Veterinarian Assistant
ER4PETS
06.2022 - 03.2023
Military Occupation Specialty: Food Service & Supply
United States Marine Corps
03.2014 - 05.2018
Associates of Arts - Sociology
Grossmont Community College
Bachelor of Arts - Sociology-Health Education & Wellness
California State University San Marcos
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