Arlenis Betancourt
Las Vegas,NV
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
11
11
years of professional experience
Work History
Amazon Delivery Driver
Amazon
Houston
09.2022 - Current
Housekeeping Supervisor
IHG Hotels & Resorts
Houston
05.2021 - 04.2024
- Ensuring cleanliness and maintenance of a hotel and hospitality establishment
- Maintaining inventory
- Responding to complaints
- Training.
Housekeeping Supervisor
Polo Towers by Diamond Resorts
Las Vegas
12.2018 - 12.2020
- Responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness
- Ensure daily housekeeping operations run smoothly and that guests are satisfied.
Guest Room Attendant
Polo Towers by Diamond Resorts
Las Vegas
08.2017 - 12.2018
- Ensuring a clean and sanitary environment
- Changing linens, stocking amenities, reporting issues, reporting room vacancy status, arranging rooms.
Guest Room Attendant
The Cosmopolitan of Las Vegas
Las Vegas
09.2016 - 08.2017
- Enters and prepares the room for cleaning
- Makes bed, dusts the room and furniture, replenishes guestroom and bath supplies, cleans the bathroom, cleans the closet, vacuums and mops all floors, checks and secures the rooms.
Guest Room Attendant
Bluegreen Vacations
Las Vegas
12.2015 - 08.2016
- Enters and prepares the room for cleaning
- Makes bed, dusts the room and furniture, replenishes guestroom and bath supplies, cleans the bathroom, cleans the closet, vacuums and mops all floors, checks and secures the rooms.
Guest Room Attendant
Station Casinos
Las Vegas
01.2014 - 12.2015
- Keeping facilities and common areas clean and maintained
- Vacuuming, sweeping, and mopping floors
- Cleaning and stocking restrooms
- Notifying managers of necessary repairs
- Assisting guests when necessary.
Education
Bachelor's in Engineering -
universidadde la habana
LA05.2010
Skills
- Night audit
- Delivery driver experience
- Guest relations
- Bartending
- Guest Relations Experience
- Hotel experience
- Customer service
- Bilingual
- Guest services
- Expert
- Microsoft Excel (7 years)
- Housekeeping Management
- Supervising Experience
- Driving
- Quality control
- Cleaning Experience
- Spanish
- English
- Fluent
- Quality Control
- Guest Services
- Supervising experience
Additional Information
While I was working at Polo Tower By Diamond as a Guest Room Attendant, the managers thanked me for my excellent work and offered me the opportunity to grow within the company and become a Housekeeping Supervisor. Thanks to the opportunity they gave me, today I have almost 6 years of experience in the field.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Amazon Delivery Driver
Amazon
09.2022 - Current
Housekeeping Supervisor
IHG Hotels & Resorts
05.2021 - 04.2024
Housekeeping Supervisor
Polo Towers by Diamond Resorts
12.2018 - 12.2020
Guest Room Attendant
Polo Towers by Diamond Resorts
08.2017 - 12.2018
Guest Room Attendant
The Cosmopolitan of Las Vegas
09.2016 - 08.2017
Guest Room Attendant
Bluegreen Vacations
12.2015 - 08.2016
Guest Room Attendant
Station Casinos
01.2014 - 12.2015
Bachelor's in Engineering -
universidadde la habana