Patrina Swan
North Las Vegas
Summary
Service-oriented Delivery Professional experienced in road safety and efficient route management. Maximized customer satisfaction through effective planning and coordination of daily activities, customer paperwork, and payment collection. Displayed strong work ethic, adaptability, and interpersonal skills while taking on new challenges and mastering tasks independently.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Spark
Las Vegas
01.2021 - Current
- Identified quickest and safest delivery routes through effective planning and organizational skills, ensuring timely arrival.
- Expedited deliveries to meet customer deadlines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Operated vehicle safely under various weather conditions, including rain, snow, sleet, and ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained positive attitude in busy, customer-focused environment to enhance customer experience.
- Resolved customer service complaints with professionalism and knowledgeable responses to uphold trust and company loyalty.
Delivery Driver/Coordinator
The just one project
Las Vegas
01.2026 - 06.2026
- Delivered meals to seniors who are not able to cook for themselves.
- Follow traffic laws.
- Communicated with dispatch to receive updates and instructions.
- Managed paperwork and documentation for deliveries accurately.
- Assisted in loading and unloading goods at various locations.
- Followed safety procedures to ensure secure transportation of goods.
- Provided excellent customer service during package drop-offs and pickups.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Coordinated with team members to address delivery challenges effectively.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Guest Service Representative
Hilton Grand Vacations
Las Vegas
06.2025 - 03.2026
- Monitored inventory of front desk supplies and reordered as necessary.
- Resolved guest complaints or concerns promptly to maintain satisfaction.
- Handled cash transactions accurately for room payments and incidental purchases.
- Attended sales and trade meetings to obtain information about market conditions, business trends and industry developments.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Documented, researched, and resolved customer service issues.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Delivered fast and friendly service to handle questions and service complaints.
- Approached and solved problems with initiative and sound judgment.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the front desk area at all times.
- Collaborated with team members to ensure smooth daily operations and guest satisfaction.
Guest Service Representative
Hilton Grand Vacations
Las Vegas
07.2025 - 01.2026
- Responded promptly to guest inquiries, concerns, and requests, resolving issues in a timely manner.
- Maintained accurate records of guest information, preferences, and special requests for future reference.
- Achieved positive feedback ratings through consistently delivering excellent customer service.
- Took initiative in attending training sessions related to new software systems or hospitality trends to stay updated on industry best practices.
Guest Experience Expert
Residence Inn Marriott
Las Vegas
06.2021 - 12.2024
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided accurate information regarding local attractions, restaurants and activities.
- Responded to guest inquiries to maximize guest satisfaction.
Night Auditor
Temecula Creek Inn
Temecula
06.2019 - 03.2020
- Examined discrepancies in audits by balancing cash drops against credit card transactions.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Night Auditor
Residence Inn Marriott
Murrieta
06.2017 - 04.2019
- Generated and printed daily financial reports to track hotel performance.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Cashier Team Lead
Walmart
Palm Springs
04.2014 - 02.2017
- Delivered rush merchandise on tight schedules to meet customer targets.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided accurate information regarding local attractions, restaurants and activities.
- Responded to guest inquiries to maximize guest satisfaction.
- Examined discrepancies in audits by balancing cash drops against credit card transactions.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Generated and printed daily financial reports to track hotel performance.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Addressed and managed customer inquiries promptly.
- Oversaw daily start-up and shutdown activities of the register zone.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
Customer Service Representative
Burlington Coat Factory Department Store
Cathedral City
11.2012 - 03.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Macys Department Store
Palm Desert
10.2009 - 04.2012
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
Supervisor
Lush Couture
Palm Springs
11.2006 - 04.2009
- Monitored employee productivity to provide constructive feedback and coaching.
- Solicited customer feedback to pinpoint weaknesses and enhance service quality.
- Solicited customer feedback to identify and improve on areas of weakness.
- Reviewed completed work to ensure consistency and quality standards were met.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Resolved customer complaints and revised policies to better align with customer needs.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Education
GED - Upper secondary education
Desert Hot Springs High School
Desert Hot Springs, CASkills
- Vehicle operation
- GPS navigation
- Delivery
- Route planning
- Organized workspace
- Multitasking
- Timely complaint resolution
- Customer issue escalation
- Guest inquiries
- Guest relations
- Complaint handling
- Customer inquiry resolution
- Phone communication
- Multi-line phone systems
- Phone client interaction
- Phone etiquette
- Clear verbal communication
- Interpersonal communication
- Communication skills
- Adaptability
- Dependability
- Stress management
- Task prioritization
- Critical thinking
- Organizational skills
- Attention to detail
- Filing
- Document review
- Record keeping
- Processing cash transactions
- Processing Credit Card
- Basic math
- Technical Proficiency
- Computer operation
- Computer skills
- Computer literacy
- Microsoft Outlook
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Teams
- Google Docs
- Adobe Acrobat
- Sales software
- CRM system proficiency
- Logistics software
- Sales coordination
- Sales strategies
- Forecasting
- Leadership
- Hospitality
- Corporate receptionist experience
- Business hotel experience
- Front desk
- Guest Registration
- Greeting customers
- Relationship building
- Guest issue escalation
- Live chat
- Dispatched
- Suburban driving experience
- Basic vehicle maintenance
- Storage knowledge
- Research
- Writing skills
- Office experience
- Night audit
- Phone etiquette
- Dispatched
- Computer literacy
- Telecommunication
- Presentation skills
- Office experience
- Research
- Clear verbal communication
- Customer inquiry handling
- Basic math
- Record keeping
- Night audit
Certification
- Driver's License, Class E
- ServSafe, Food Handler Certification
- Non-CDL, Class C
Languages
English
Additional Information - Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Delivery Driver/Coordinator
The just one project
01.2026 - 06.2026
Guest Service Representative
Hilton Grand Vacations
07.2025 - 01.2026
Guest Service Representative
Hilton Grand Vacations
06.2025 - 03.2026
Guest Experience Expert
Residence Inn Marriott
06.2021 - 12.2024
Delivery Driver
Spark
01.2021 - Current
Night Auditor
Temecula Creek Inn
06.2019 - 03.2020
Night Auditor
Residence Inn Marriott
06.2017 - 04.2019
Cashier Team Lead
Walmart
04.2014 - 02.2017
Customer Service Representative
Burlington Coat Factory Department Store
11.2012 - 03.2014
Sales Associate
Macys Department Store
10.2009 - 04.2012
Supervisor
Lush Couture
11.2006 - 04.2009
GED - Upper secondary education
Desert Hot Springs High School