Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Carlos Rodriguez

Austin,TX

Summary

Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.

Overview

16
16
years of professional experience

Work History

Field Technician

Charter Spectrum
Austin, TX
11.2018 - 10.2024
  • Maintained records by documenting installation, services and repairs.
  • Applied company safety policies consistently when performing daily tasks.
  • Instructed and trained customers on usage and operation to improve equipment performance.
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
  • Resolved customer inquiries promptly while providing excellent customer service at all times.
  • Kept records of parts and equipment used in projects to update inventory.
  • Installed new appliances, wiring and machinery in homes with defective equipment.

Signal Support Specialist (25U)

Military Army
Fort Drum, NY
06.2008 - 11.2012
  • Supported user requests by setting up accounts and troubleshooting any issues encountered during use.
  • Troubleshot problem areas in communications networks.
  • Created and wrote information services policies and procedures for supported organizations.
  • Ensured compliance with security protocols regarding access control measures.
  • Assisted with the installation of antennas and cabling for voice and data applications.
  • Provided technical assistance for network communications issues.

Education

Associate of Applied Science - Process Technology

Cerritos College
Norwalk, CA
01-2016

Skills

  • System troubleshooting
  • Equipment installation
  • Inventory management
  • Technical documentation
  • Customer training
  • Network maintenance
  • Attention to detail
  • Problem solving
  • Time management
  • Detail orientation

Languages

Spanish
Professional

Accomplishments

  • Overseas Service Ribbon
  • Afghanistan Campaign Medal
  • Global War on Terrorism Service Medal
  • Army Service Ribbon
  • Army Achievement Medal
  • Good Conduct Medal

Timeline

Field Technician

Charter Spectrum
11.2018 - 10.2024

Signal Support Specialist (25U)

Military Army
06.2008 - 11.2012

Associate of Applied Science - Process Technology

Cerritos College

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Carlos Rodriguez