Carlos Rodriguez
Cyber Security Specialist
Orlando,FL
Summary
Motivated and dedicated professional seeking a position that fosters continuous growth and development. Eager to contribute expertise and skills towards achieving organization objectives. Committed to expanding knowledge and capabilities while actively contributing to team success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Applications Technician
ThreatLocker
Orlando, FL
02.2022 - 05.2024
- Primary responsibilities involved updating and maintaining major client impacting functions
- Able to consistently update high impacting applications
- Performed job duties efficiently to prevent any major issues for our end users and clients
- Created Virtual Machines for windows 10, windows 11 and exchange/ SQL servers, MAC OS
- Used analytical skills to verify the integrity of our application
- Analyzed data to generate custom definitions to increase proficiency without decreasing security in our main service
- Ensured applications were up to date and running properly
- Audited applications for security purposes
- Researched flagged issues to resolve pending tickets
- Processed Tickets in a punctual manner both for internal employees and external clients
- Managed updating our online/offline windows machines
- Responsible for training new employees
- Taught proper procedures
- Audited their work for training purposes
- Created SOP followed by the department to increase efficiency
- Created customized built-ins per client request
- Customizations included assessing how specific applications worked and interacted in an environment
- Findings included capturing all possible hashes and keyfiles that may impact the client
- Proficient using and setting up tools like GitHub, Azure, Microsoft, Redgate
- Experienced with downloading and installing numerous of applications included but not limited to: Major RMM Tools like Datto, Kaseya, Ninja, Connectwise, N-Central
- Widely used business applications
Insurance Account Processor
Accent Brokers Insurance
Orlando, FL
01.2021 - 01.2022
- Processed new and existing general liability and worker's compensation forms
- Reviewed and approved client endorsements for accuracy
- Responsible for data maintenance, including reviewing, entering, editing, and updating client's information into the online database
- Created and updated standardized operations of procedures for different processes, for i.e., renewal process for existing clients
- Audited information listed on various documentation, including general liability, worker's compensation, commercial auto, and trucker's policies
- Submitted notes in workflow for endorsement revision
- Follow-up with clients in reference to outstanding payments and ensured their payments were processed correctly in the online system
Transaction Processor
Alight
Orlando, FL
01.2015 - 10.2018
- Processed 1st, 2nd enrollments for clients
- Such as: beneficiaries, rollovers, employment termination form
- Data maintenance: responsible for updating client accounts on a daily basis
- Trained incoming staff on proper processes and protocols
- Completed daily audits for enrollments
- Maintained effective communication with other teams to ensure customer satisfaction
- Created reports for the client team for incoming checks and rollovers
- Checked client's verification of assets
- Packaged benefits mail for client distribution
YSA Prepper
Alight
Orlando, FL
01.2014 - 05.2015
- Sorted and opened incoming YSA mail for processing
- Prepped mail in accordance with company policy for scanning
- Scanned documents into the electronic database
Education
High School Diploma -
Timber Creek High School
Orlando, FL 08.2006 - 05.2010
Skills
Microsoft 365 Proficiency
Hardware maintenance
System configuration
Incident management
Application support
Application installations
Ticket management
Data entry
Software installation
Software installation
Customer service
Building Computers
Timeline
Applications Technician
ThreatLocker
02.2022 - 05.2024
Insurance Account Processor
Accent Brokers Insurance
01.2021 - 01.2022
Transaction Processor
Alight
01.2015 - 10.2018
YSA Prepper
Alight
01.2014 - 05.2015
High School Diploma -
Timber Creek High School
08.2006 - 05.2010
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