Brittany Pierce
Dayton,TX
Summary
Dedicated and resourceful professional with experience supporting daily operations, coordinating projects, managing records and inventory, administering business systems, and working with vendors and end users. Strong organizational, communication, problem solving, and customer service skills with the ability to manage multiple priorities in fast paced environments. Experienced in Excel, system administration, workflow improvement, documentation, and coordinating technical and operational needs. Associate Degree in Business with a Bachelor's Degree in General Business currently in progress.
Overview
17
17
years of professional experience
Work History
Lead Computer Technician
Dayton ISD
Dayton, US
12.2024 - Current
- Coordinate day-to-day technology operations, service requests, projects, and support activities across the district.
- Manage IT assets and inventory, including equipment tracking, deployment, maintenance, and accurate documentation.
- Administer technology systems and user accounts, including Active Directory, Google Admin Console, and Raptor Technologies.
- Coordinate with vendors regarding installations, service needs, troubleshooting, and resolution of technical issues.
- Oversee vendor installations and communicate with vendors to coordinate troubleshooting and support.
- Coordinate projects and workflow improvements while managing multiple priorities and deadlines.
- Maintain accurate records related to equipment, systems, incidents, and technology operations.
- Provide technical and administrative support to staff while maintaining strong customer service and professional communication.
- Use Excel and Google Sheets for tracking, organization, and reporting.
- Train and support technicians and end users on technology, procedures, and system processes.
- Identify process improvements and practical solutions to improve efficiency and day-to-day operations.
Computer Technician
Dayton ISD
Dayton, US
03.2023 - 2025
- Supported daily technology operations through equipment installation, configuration, maintenance, and troubleshooting.
- Managed IT asset and inventory activities, including equipment tracking, deployment, and documentation.
- Assisted with project coordination, workflow improvements, and day-to-day operational support.
- Maintained accurate records while managing multiple service requests and competing priorities.
- Provided customer service and technical support to staff and users through help desk, remote, and on-site assistance.
- Supported Windows, Chrome OS, mobile devices, printers, Wi-Fi, and related systems.
- Assisted with equipment deployments and coordinated activities required to complete projects efficiently.
Nurse's Aide
Dayton ISD
Dayton, US
08.2020 - 03.2023
- Prepared daily clinic activity reports and maintained accurate records and documentation.
- Audited, organized, and maintained clinic supplies and inventory; restocked supplies as needed.
- Coordinated daily activities while responding to changing needs and multiple priorities.
- Communicated professionally with parents, guardians, staff, and students.
- Maintained an organized work environment and supported dependable day-to-day operations.
- Assisted with field trips and other activities requiring planning, coordination, and attention to detail.
Data Processing
First Liberty National Bank
09.2012 - 02.2015
- Balanced daily teller credits and debits and verified information for accuracy.
- Reviewed error reports, entered corrections, and maintained accurate records.
- Organized and filed documentation according to established procedures.
- Prepared and organized outgoing mail while maintaining an efficient workflow.
Teller
First Liberty National Bank
02.2010 - 05.2012
- Processed customer transactions accurately and efficiently while maintaining confidentiality.
- Balanced cash drawer daily and ensured financial records were accurate.
- Provided professional customer service and resolved routine customer needs.
- Maintained an organized work area and dependable daily workflow.
Education
General Business -
Lamar University
Beaumont, US08-2026
Associates - Business
Lee College
05-2026
High School -
Dayton High School
05-2008
Skills
- Administrative and Operations support
- Project and workflow coordination
- Inventory and Asset management
- Records and documentation
- Excel and Google sheets
- System Administration
- Microsoft Office and Google Workspace
- IT policy compliance
- Documentation and recordkeeping
- Problem solving and troubleshooting
- Training and end-user support
- Active Directory management
- Help desk and ticketing
- Customer and End-User support
- Technical documentation creation
- Vendor coordination
- Installation coordination
- Time management strategies
- Multi-priority management
- IT security practices
- Access and account management
- Data privacy compliance
- Windows 10/11 expertise
- Microsoft 365 proficiency
- Cross-department communication
- Attention to detail
Timeline
Lead Computer Technician
Dayton ISD
12.2024 - Current
Computer Technician
Dayton ISD
03.2023 - 2025
Nurse's Aide
Dayton ISD
08.2020 - 03.2023
Data Processing
First Liberty National Bank
09.2012 - 02.2015
Teller
First Liberty National Bank
02.2010 - 05.2012
General Business -
Lamar University
Associates - Business
Lee College
High School -
Dayton High School