Antonio Lopez
Management
Jacksonville,FL
Summary
Accomplished Lead Computer Technician with a proven track record at Amerisbank.com, enhancing system performance and reducing technical issues through expert hardware and software upgrades. Skilled in remote support and incident management, I excel in teamwork and problem-solving, significantly improving efficiency and customer satisfaction.
Overview
56
56
years of professional experience
Work History
Lead Computer Technician
Amerisbank.com
04.2015 - 09.2024
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Enhanced system performance by implementing software and hardware upgrades.
- Reduced downtime by swiftly identifying and resolving technical issues.
- Streamlined processes for increased efficiency with effective project management.
Lead Computer Tech
CSX Railroad
11.1998 - 09.2014
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Established a reputation as an expert resource within the organization, often consulted on complex technical matters.
- Proactively monitored network activity for potential threats, mitigating risks before they escalated into major incidents.
- Optimized computer systems for peak performance through regular maintenance checks and updates.
Computer Technician
Prudential Financial
09.1998 - 11.1998
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
Electronic
Digital Equipment Corp.
03.1995 - 08.1998
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
- Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
First Sergeant Field Artillery
US Army
04.1975 - 10.1993
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Senior Intellence NCO
US Army
06.1990 - 04.1991
- Enhanced customer satisfaction by implementing effective communication strategies and resolving issues promptly.
- Coordinated company-wide training programs to improve employee skills and enhance overall performance.
- Spearheaded process improvements aimed at reducing overhead costs while maintaining excellent service delivery standards.
- Drove continuous improvement efforts by analyzing performance metrics and identifying areas for optimization.
Gunners Mate 2nd Class
US Navy
02.1969 - 02.1975
- Supervised loading and unloading operations at ports efficiently, reducing cargo handling time significantly.
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
- Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
- Streamlined onboard procedures for efficiency, resulting in reduced port turnaround times.
River Patrol Boat Gunners Mate
US Navy
09.1969 - 09.1970
- Supervised loading and unloading operations at ports efficiently, reducing cargo handling time significantly.
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
- Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
- Conducted regular drills to maintain proficiency in essential skills such as firefighting, life-saving techniques, and damage control procedures.
Education
Associate of Applied Science - Computer Science
Worcester College
Worcester, MA08.1997
Associate of Applied Science - Electronics
DyVry
Arlington Texas10.1993
Skills
- Remote Support
- Wireless Networking
- Hardware Installation
- Incident Management
- Software configuration
- System diagnostics
- Data Recovery
- IT Infrastructure Planning
- Network Administration
- System Imaging
- Performance Optimization
- Operating System Expertise
- Remote Support Management
- Disaster Recovery Planning
- Support Documentation Composition
- Desktop Technical Support
- Network Troubleshooting
- Application support
- Application installations
- Help Desk Operations
- Technical Support
- Helpdesk services
- User Training
- Information Security
- Data Retention
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Remote Technical Support
- Decision-Making
- Relationship Building
- Help Desk Support
- Desktop support
- Friendly and Patient
- Troubleshooting Network Issues
- Software Installation
- Team building
- Task Prioritization
- Technical issues analysis
- Self Motivation
- Hardware and Software Repair
- Technical Troubleshooting
- Interpersonal Skills
- Analytical Thinking
- Customer service expert
- Highly Professional
- Goal Setting
- Computer Diagnostics
- Professionalism
- Customer Communication and Empathy
- Interpersonal Communication
- Device Installation
- Collaborative Team Player
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- System Testing
Timeline
Lead Computer Technician
Amerisbank.com
04.2015 - 09.2024
Lead Computer Tech
CSX Railroad
11.1998 - 09.2014
Computer Technician
Prudential Financial
09.1998 - 11.1998
Electronic
Digital Equipment Corp.
03.1995 - 08.1998
Senior Intellence NCO
US Army
06.1990 - 04.1991
First Sergeant Field Artillery
US Army
04.1975 - 10.1993
Associate of Applied Science - Computer Science
Worcester College
Associate of Applied Science - Electronics
DyVry
River Patrol Boat Gunners Mate
US Navy
09.1969 - 09.1970
Gunners Mate 2nd Class
US Navy
02.1969 - 02.1975