Matthew Sartor

• Built, upgraded, and repaired computers and business laptops for local companies.

• Corrected connectivity faults to restore user access to printers, websites, nas servers, and applications.

• Successfully transferred client files from one hard drive to another and successfully installed new storage devices for clients both manually and with imaging software.
• Translated tech problems and resolutions into grounded explanations for non-tech oriented clients to give concise explanations for every issue fixed.

• Maintained office PCs, printer connectivity and network functionality for home and business onsite visits.

• Resolved issues using various software to test performance metrics of computers such as Furmark, Memtest, and HW Monitor, Task Manager, Event Viewer, Malwarebytes, and Acronis.

• Replaced defective components and parts on malfunctioning computers and office machines.

• Updated and replaced outdated drivers and software for computers and office machines.