Carlos Romero
Alexandria,VA
Summary
Bilingual professional with a strong background in customer service, skilled in managing client interactions and resolving issues efficiently in both English and Spanish. Currently pursuing a career in Information Technology with an emphasis on cybersecurity. While new to the field, I bring a solid foundation in IT concepts, a keen attention to detail, and a commitment to learning and growing in the industry. Seeking an entry-level role where I can leverage my communication skills and passion for cybersecurity to support security initiatives and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
TTEC
Mexico City , Mexico
08.2023 - 02.2024
- Enhanced customer satisfaction by addressing inquiries in both English and Spanish languages.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Took ownership of each call by listening attentively to understand individual needs.
Reservation Agent
Marriott International
Mexico City , Mexico
03.2022 - 11.2022
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Processed customer payments for reservations over the phone.
- Identified opportunities for cross-selling other products or services.
Bilingual Customer Service Representative
Teleperformance MX
Mexico City, Mexico
02.2021 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Information Technology
Universidad Kuepa
Mexico City05-2025
Cybersecurity
Northern Virginia Community College
Annandale, VA05-2025
Skills
- Networking Concepts: TCP/IP, DNS, DHCP, basic routing, and switching
- Cybersecurity Fundamentals: Threat detection, risk management, basic incident response,
- Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook for documentation, reporting, and presentations
- Spanish translation
- Team collaboration
- Problem-solving
- Adaptability
Languages
English
Professional
Spanish
Professional
Accomplishments
- Selected for the prestigious Community College Initiative (CCI) Program (2024-2025), focusing on Cybersecurity and Information Technology, awarded by the U.S. Department of State.
Timeline
Bilingual Customer Service Representative
TTEC
08.2023 - 02.2024
Reservation Agent
Marriott International
03.2022 - 11.2022
Bilingual Customer Service Representative
Teleperformance MX
02.2021 - 08.2021
Bachelor of Science - Information Technology
Universidad Kuepa
Cybersecurity
Northern Virginia Community College
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