
Results-driven operations and project management professional with 5+ years of experience in cross-functional team leadership, project coordination, business process improvement, stakeholder management, and regulatory compliance. Certified Professional Scrum Master (PSM I) and Google Project Management Certificate holder with knowledge of Agile and Scrum methodologies, project planning, risk management, KPI reporting, and workflow optimization. Skilled in Jira, ServiceNow, Trello, Microsoft Excel, SQL, and Tableau, with a strong foundation in business operations and data-driven decision-making. Currently pursuing the IBM IT Project Manager Professional Certificate and Cisco Certified Network Associate (CCNA) certification to further develop technical project management and networking expertise. Seeking an opportunity in IT Project Coordination, IT Project Management, Business Analysis, or IT Operations to leverage transferable leadership skills, technical knowledge, and a commitment to continuous improvement.
Supported classroom operations by implementing curriculum, monitoring student progress, and managing daily program flow.
Technical & Networking Fundamentals
Networking Fundamentals (OSI Model, TCP/IP) IPv4 / IPv6 Addressing & Subnetting Routing & Switching Concepts VLANs & Inter-VLAN Routing DHCP, DNS & NAT Basics Access Control Lists (ACLs) Cisco IOS CLI (Basic Configuration)
Cisco Packet Tracer (Lab Practice) Network Troubleshooting & Connectivity Analysis Basic LAN / WAN Concepts
Cultural Program Lead | Nonprofit Community Organization (Volunteer work) January 2024- December 2024
Founder, Performer & Choreographer | Sweet Notes | Present