Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Robert Mautino

Director Of IT/ IT Program Manager
Saratoga,CA

Summary

A seasoned leader with a strong focus on clients, delivering top-tier hardware and software solutions for Federal and Fortune 500 clients. Expertise includes strategic planning, Agile and Scrum methodology, operational efficiency, contract negotiations, project management, SDLC, budgeting, and presentations. Adaptable across all work settings, from startups to enterprises, with a hands-on approach. Utilizes strategic thinking and an entrepreneurial mindset to innovate, design, prototype, and manufacture new solutions. Committed to fostering diverse, inclusive, and positive work environments through training and mentoring to nurture high-performance, innovative teams for profitable growth.

Overview

30
30
years of professional experience
2
2
Certifications
1
1
Language

Work History

Director of Information Technology/ IT Program Manager

SupportGeeks.com
San Jose, CA
08.2022 - Current
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Led and oversaw all IT infrastructure programs and projects in creating a world class online support service company from the ground up
  • Developed, implemented, and evaluated IT projects in line with organizational objectives in forming a new company
  • Recruited top-tier engineers, and optimized operations across US sites
  • Manage ongoing off-shore, contracted work force
  • Managed all programs/projects in line with Agile methodologies
  • Developed project charters, scope of work and resource requirements with client and stakeholder input
  • Managed DevOps development
  • Drove UX design, and managed UI designers
  • Established testing protocols, enhanced customer experiences
  • Provided leadership and hands-on management of technology and technology resources, including help-desk support management, program/project management, documentation, and training
  • Set up and managed internal resources and vendors to provide VoIP, SaaS, CRM, and integrated cloud-based tools to advance company objectives
  • Successfully negotiated discounts, resulting in company-wide cost savings
  • Managed a team of employees, technical resources, managers, contractors, and vendors to exceed service levels while staying within budget
  • Provided ongoing support, morale building, training, and mentoring
  • Managed hardware procurement and asset management programs, including a documented refresh process and systems to reduce risk of lost and unused/under-utilized resources
  • Manage external service providers to ensure deliveries are met and continuous improvement is applied to deliver consistent service
  • Reduced expenses by over 10% annually through effective negotiation of contracts and service level agreements.

Director of Engineering/Engineering Program Manager

Z-Band Technologies Inc
Cupertino, CA
05.2019 - 08.2022
  • Led IPTV and RF distributed engineering teams, fostering innovation in Video delivery and Software services
  • Orchestrated cross-functional programs, recruitment of top-tier engineers, and optimized operations across US sites, introducing Agile methodologies
  • Managed infrastructure buildout of IPTV datacenter and updated engineering design and testing lab including power and network requirements.
  • Set budgets for engineering tasks, tailoring financial limitations to business goals and optimizing return on investment (ROI) for completed deliverables.
  • Oversaw Professional Services, managed hardware, Scope of Work, and resources allocation
  • Pioneered new revenue streams via emerging technologies
  • Streamlined QAM RF and IPTV installations time required by 50% with new procedures and increasing accountability and traceability of tasks.
  • Drove UX design, collaborated with clients, and managed UI designers using Angular and JavaScript for Cloud-based Web Portal
  • Ensured material management and effective case design
  • Established testing protocols, enhanced customer experiences, and managed vendor relationships for a resilient supply chain
  • Plan and control Annual Technical Budget of more than $5 million
  • Created custom interfaces with Cloud CRM to tie customer data to existing and new projects in company databases
  • Created Database implementation for new products
  • Launched Agile focused Project Tracking and Management system employing Jira, BitBucket/Git and Confluence
  • Managed geographically diverse engineering and software development teams.
  • Represented company within client industry organizations and at industry events.

Senior Engineering Program Manager – Senior Staff

Lockheed Martin / Space Systems Company
Sunnyvale, CA
05.2015 - 04.2019
  • Headed Government satellite sub-system programs, directing manufacturing and engineering activities at multiple sites across US.
  • Road-mapped projects and determined resources and materials required to produce end products
  • Elevated sense of priority, urgency and problem solving to respect key deliverables.
  • Provided regular updates to government clients and ensured projects delivered on-time and to budget
  • Promoted inter-departmental communication and managed a team of 20 direct reports and between 20 and 30 external personnel.
  • Coordinated multiple concurrent programs liaising with Project Managers and federal clients, operating within Sensitive Compartmentalized Information Facility (SCIF)
  • Managed Material engineering resources to ensure meeting rigorous radiation, vibration and High G-force environmental and reliability standards for government client.
  • Interfaced with Material engineering and Mechanical engineering to ensure resources are available
  • Supervised production of sub-assemblies, ensuring delivery in time for integration into larger satellite system
  • Budgetary management of over $10 million
  • TS-SCI security clearance with CI Polygraph.

Senior Engineering Project Manager

Optibase Inc./VITEC Multimedia
Sunnyvale, CA
01.2008 - 01.2015
  • Managed entire systems engineering projects for government and business clients.
  • Oversaw planning, deployment, testing, and client approval of customer solutions.
  • Traveled to meet clients and partners in Europe, Japan, South Korea, and Taiwan.
  • Collaborated closely with Fortune 500, government, and military clients, along with Pre-Sales Engineering and Sales teams, to resolve production and integration issues.
  • Assigned and monitored resources at client sites.
  • Handled software and hardware requests as part of the Professional Services team.
  • Managed the introduction of Hadoop into Fortune 500 companies, supervised SaaS video service integration, and used Agile/Scrum for efficient project completion.
  • Created proofs of concept, designed user interfaces, and collected client requirements
  • Managed UX/UI developers using various web technologies
  • Validated and debugged custom solutions before delivery
  • Built strong client relationships, identified sales opportunities, and improved service delivery
  • Led engineering projects for enterprise and federal clients with budgets of up to $4 million
  • Led and managed the creation of industry first mobile App to support true Multicast streaming over WiFi
  • Managed UX/UI development team to implement defined requirements and improve the client experience
  • Bolstered collaboration between French and Israeli R&D teams and clients on large-scale, tailored projects.
  • Examined, debugged, and verified custom Board-level hardware and FPGA tools, utilizing C, C++, Dash, HTML, Perl and Python.
  • Created training curricula and produced supporting materials for various functions within company.
  • Organized and presented multi-day training courses at local venues and client sites plus master classes and discussions on IPTV and video streaming topics at trade shows.
  • Planned and supervised presence at large industry conferences and conventions such as IBC, NAB and InfoCom.

Senior Project Manager & Senior Systems Engineer

Verimatrix Inc
San Diego, CA
02.2004 - 01.2008
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Partnered with project team members to identify and quickly address problems.
  • Performed root cause analysis to provide resolutions for production issues.
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.

Director of Information Technology

Naval Warfare Systems, SETA Inc
San Diego, CA
11.2002 - 02.2004
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
  • Documented and analyzed processes and procedures and adhered to regulatory guidance.
  • Deployed, monitored and maintained system installation, upgrades and network integration.
  • Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.

Director of Engineering

VRViews
San Diego, CA
03.1999 - 10.2002
  • Set budgets for engineering tasks, tailoring financial limitations to business goals and optimizing return on investment (ROI) for completed deliverables.
  • Represented company within client industry organizations and at industry events.
  • Managed resource allocation and utilization for entire Engineering department.
  • Took ownership of assigned department-wide projects, presenting regular updates to senior leadership on progress and status.
  • Adhered to overall company business goals, meeting prescribed completion deadlines on 95% of projects.
  • Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.

Senior Software Engineer

Stanford Telecommunications
Santa Clara, CA
04.1997 - 02.1999
  • Trained and mentored junior developers and engineers, teaching skills in Asynchronous Transfer Mode development and working to improve overall team performance.
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Developed and implemented SAR driver for an ATM based TDMA wireless data delivery system using Embedded C and pSOS RTOS.
  • Designed communication protocol for client to concentrator connections allowing for increased bandwidth for each client
  • Supervised the integration of the POTS call stack for telephone communication over an ATM network

Electrical Engineer II

Varian Inc
Palo Alto, CA
02.1995 - 01.1997
  • Designed data acquisition software for next generation Plasma Vapor Deposition (PVD) system utilizing C++.
  • Provided on-site engineering and technical services during installation and fielding processes.
  • Proposed electrical product and system modifications to improve quality and efficiency.
  • Mentored junior engineers and new hires in job-specific tasks and application of electrical processes.

Electrical Engineer

RayNet
Menlo Park, CA
01.1994 - 02.1995
  • Validated product and subsystem performance through simulation and laboratory testing.
  • Used established formulae to calculate current loads and short circuit currents.
  • Verified viability and compliance for systems and circuits.
  • Worked on the development of new fiber-optic to electrical interconnects.
  • Software and Hardware debugging

Education

Bachelor of Science - Electrical Engineering

San Diego State University
San Diego, CA
05.2001 -

No Degree - Music Composition, Minoe in Audio Engineering

UCLA School of Music
Los Angeles, CA
05.2001 -

Skills

Software Design & Development (SDLC)undefined

Accomplishments

  • Established new IPTV engineering division at Z-Band Technologies developing new products and revenue streams
  • Administered $10 million+ Annual Technical Budget at Lockheed Martin
  • Managed numerous complex and concurrent federal and enterprise projects at VITEC Inc.

Certification

Certified SCRUM Master, SCRUM Alliance, 2019

Affiliations

  • Project Management Institute
  • Institute of Electrical and Electronics Engineers (IEEE)
  • San Jose Lyric Light Opera
  • Scouts BSA, Scoutmaster of Troop 566, Saratoga

Timeline

Director of Information Technology/ IT Program Manager

SupportGeeks.com
08.2022 - Current

Director of Engineering/Engineering Program Manager

Z-Band Technologies Inc
05.2019 - 08.2022

Senior Engineering Program Manager – Senior Staff

Lockheed Martin / Space Systems Company
05.2015 - 04.2019

Senior Engineering Project Manager

Optibase Inc./VITEC Multimedia
01.2008 - 01.2015

Senior Project Manager & Senior Systems Engineer

Verimatrix Inc
02.2004 - 01.2008

Director of Information Technology

Naval Warfare Systems, SETA Inc
11.2002 - 02.2004

Bachelor of Science - Electrical Engineering

San Diego State University
05.2001 -

No Degree - Music Composition, Minoe in Audio Engineering

UCLA School of Music
05.2001 -

Director of Engineering

VRViews
03.1999 - 10.2002

Senior Software Engineer

Stanford Telecommunications
04.1997 - 02.1999

Electrical Engineer II

Varian Inc
02.1995 - 01.1997

Electrical Engineer

RayNet
01.1994 - 02.1995
Robert MautinoDirector Of IT/ IT Program Manager