Carlos Rubiano
Mastic
Summary
Dynamic Assistant Manager with expertise in customer service, team leadership, and money handling. Proven ability to resolve complaints and enhance customer satisfaction while maintaining a positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Automotive Technician
Rubio Premier Motors
Westhampton, NY
11.2025 - 01.2026
- Diagnosed and repaired automotive systems including engines, transmissions, and brakes.
- Conducted routine maintenance services to ensure vehicle performance and safety standards.
- Utilized diagnostic tools and equipment for accurate troubleshooting of automotive issues.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Assistant Manager
Burger King
Farmingville, NY
11.2024 - Current
- Supervised daily operations to ensure efficient service and productivity.
- Trained and mentored team members on food safety and customer service protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Maintained compliance with health regulations through regular inspections and staff training sessions.
Cashier
Burger King
Shirley, NY
07.2023 - 11.2024
- Processed customer transactions accurately and efficiently, ensuring prompt service delivery.
- Maintained cleanliness and organization of work area, contributing to a positive dining environment.
- Assisted in training new cashiers on register operations and customer service protocols.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Monitored cash drawer for discrepancies, ensuring accountability and accuracy in daily transactions.
- Provided feedback on inventory levels to support timely restocking of supplies needed for daily operations.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
Accomplishments
- Supervised team of 25 staff members.
Certification
- OSHA 10 Certification
- Carpentry Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Technician
Rubio Premier Motors
11.2025 - 01.2026
Assistant Manager
Burger King
11.2024 - Current
Cashier
Burger King
07.2023 - 11.2024
High School Diploma -
William Floyd High School