Mohammad Alkhatib
Amherst,NY
Summary
Hardworking Automotive Technician with 5+ years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. i am Dependable with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Automotive Technician
Mavis Tire
2593 Sheridan Dr Tonawanda Ny
02.2023 - 03.2024
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Maintained accurate records of time and materials required to perform repairs and service.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Performed emissions tests according to standard procedures.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Strengthened relationships with suppliers, negotiating better prices on parts while maintaining quality standards for all repairs performed.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Retained accurate records of purchases, titles and sales.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Investigated customer complaints to identify cause of malfunctions.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Repaired and replaced worn and damaged components.
- Coordinated with parts department to determine availability of necessary components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Read and followed technical documentation to complete accurate repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Automotive Technician
Miracle Moe
1526 Williams Street Buffalo Ny
01.2020 - 01.2023
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
- Performed safety and emissions inspections.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Analyzed vehicle data using advanced diagnostic equipment.
Education
Bachelors - Automotive Mechanics
Erie Community College
Buffalo, NY05.2023
Skills
- Paintless Dent Repair
- System Troubleshooting
- Drivetrain Repair
- Service Scheduling
- Brake servicing
- Maintenance Scheduling
- Optimizing engine performance
- Customer Service
- Tire Services
- Diagnostic abilities
- Electric Motor Installation
- Fuel systems
- Power Tools
- Ordering Supplies
- Expectations Management
- Cost Estimation
- Carburetor Overhaul
- Engine Tuning and Analysis
- Service Sales
- Specification Reading
- Valid Driver's License
- Hydraulic tool use
- Relaying Complex Information
- Grease and Lubricant Application
- Vehicle alignment
- Operating air compressors
- Service Schedule Coordination
- Preventive maintenance services
- Calibrating instruments
- Physical Stamina
- Issue Resolution
- Work Area Cleanliness
- Chemical disposal
- Upholstery Repair
- Maintenance and repairs
- Transmissions
- Hardworking and Dedicated
- Sensor operation
- Inspecting vehicles
- Automotive Electronics
- Vehicle inspections
- Repair quotes
- Scheduled Maintenance
- Advanced Diagnostics
- Safety awareness
- Ticket writing
- OSHA Compliance
- Managing parts
- Parts Replacement
- Air Conditioning Service
- Warranty Service
- Repair Planning
- Work Planning and Prioritization
- Air and hydraulic brake repairs
- Parts Fabrication
- Component and System Testing
- Willing to Learn
- Roadside Repair
- Inspection skills
- Preparing Work Orders
- Time Management
- Supply Ordering
- Ignition Wiring
- Emissions Control
- Flexible Schedule
- Rust removal
- Hybrid Systems
- Engine repair
- Replacing parts
- Electrical failure repairs
- Electrical experience
- Maintaining records
- Team Player
- Road-Worthiness Evaluations
- Quality assurance inspections
- Manual transmissions
- Scheduled services
- Changing Oil
- Team Collaboration
- Battery Changing
- Estimate Preparation
- Hand and Power Tool Operation
- Suspension Systems
- Job Scheduling
- Visual Inspection
- Wheel Alignment
- Calibrating systems
- Body Panel Repair
- Alignments experience
- Hydraulic Systems Repair
- Customer Relationship Management (CRM)
- Mechanical Troubleshooting
- Wheel Alignments
- Coolant System Control
- Electrical understanding
- Coolant Flush
- Drivetrain and Axle Installation
Certification
- AST - Advanced Service Technician
- CST - Certified Service Technician
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Technician
Mavis Tire
02.2023 - 03.2024
Automotive Technician
Miracle Moe
01.2020 - 01.2023
Bachelors - Automotive Mechanics
Erie Community College