Carlos Sanchez
Yorkville,IL
Summary
Dynamic professional contributing technical expertise and customer-centric solutions within Picarro’s Energy Field Operations & Engineering Team. Known for a hands-on approach and strong technical acumen, dedicated to enhancing customer satisfaction through meticulous hardware and software support. Instrumental in facilitating pre and post sales activities across major North American Utility Companies, ensuring seamless integration and operation of Picarro’s flagship Surveyor solutions.
Overview
8
8
years of professional experience
Work History
Field Application Engineer
Picarro
Santa Clara, CA
06.2022 - Current
- Install, train, and sustain Picarro’s Surveyor hardware and software solutions for utility customers and service partners.
- Provide comprehensive technical support, troubleshooting, and onboarding assistance.
- Act as customer advocate, anticipating and resolving issues to ensure smooth operations.
- Conduct on-site field trials and pilots, consolidating and analyzing results to enhance customer experience.
- Manage spare parts inventory and support material logistics for remote teams.
Leak Survey Technician
AGD Inc
Elburn, IL
01.2020 - 06.2022
- Detect and classify gas leaks, documenting abnormal conditions and performing above-ground repairs as needed.
- Conduct comprehensive subsurface and atmospheric natural gas leak surveys using specialized detection devices.
- Evaluate and document the severity of leaks found on natural gas services and mains within client distribution systems.
- Perform preventative maintenance tasks including corrosion inspections and safety standards assessments.
- Communicate findings effectively to clients and coordinate leak repairs promptly to ensure public safety and protect property.
- Proactively identify and address potential hazards to mitigate risks and uphold regulatory compliance.Efficiently manage time and tasks with minimal supervision, maintaining open communication with management
Owner Sales Consultant
Holiday Inn Club Vacations Fox River Resort
Sheridan, IL
06.2019 - 01.2020
- Prepared presentations, brochures, and other marketing materials for prospective clients.
- Conducted individual meetings with potential buyers to discuss their needs and preferences.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Developed pricing models based on current market conditions and client budgets.
Mobile Sales Consultant
Mobile Generation Inc
Morris, IL
09.2018 - 06.2019
- Ensured client satisfaction ratings by quickly offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Generated new accounts by implementing effective networking and content marketing strategies.
- Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
Mobile Sales Consultant
T-mobile Usa Inc
Ottawa , IL
12.2017 - 05.2018
- Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
- Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
- Maintained a strong understanding of competitors, their offerings and their presence in assigned territory.
Disney College Program Intern
Walt Disney World
Lake Buena Vista, FL
01.2017 - 08.2017
- Resolved customer complaints quickly and effectively while maintaining professional demeanor.
- Maintained accurate records related to inventory management, scheduling, payroll, and financial transactions.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Education
Bachelor of Science - Applied Management- Instructional Technology
Northern Illinois University
Dekalb, IL08-2023
Associate of Arts - Business
Waubonsee Community College
Sugar Grove, IL05.2021
High School Diploma -
Indian Creek High School
Shabbona, ILSkills
- Technical Proficiency
- Customer Engagement
- Training and Support
- Project Management
- Communication
- Team Collaboration
- Customer Advocacy
- Sales support
- Client presentations
- Network configuration
- Hardware installation
- Database management
- Data analysis
- Application debugging
- Technical troubleshooting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Field Application Engineer
Picarro
06.2022 - Current
Leak Survey Technician
AGD Inc
01.2020 - 06.2022
Owner Sales Consultant
Holiday Inn Club Vacations Fox River Resort
06.2019 - 01.2020
Mobile Sales Consultant
Mobile Generation Inc
09.2018 - 06.2019
Mobile Sales Consultant
T-mobile Usa Inc
12.2017 - 05.2018
Disney College Program Intern
Walt Disney World
01.2017 - 08.2017
Bachelor of Science - Applied Management- Instructional Technology
Northern Illinois University
Associate of Arts - Business
Waubonsee Community College
High School Diploma -
Indian Creek High School
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