Carlos Sanchez
Charlotte,NC
Summary
Dynamic Assistant Manager at Sam's Express Car Wash with expertise in shift scheduling and conflict resolution. Successfully enhanced customer satisfaction through effective team supervision and performance evaluation. Proven ability to motivate teams and implement process improvements, ensuring high-quality service and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
sam`s express car wash
Charlotte, NC
12.2022 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Julius L. Chambers
Charlotte, NC06-2022
Skills
- Shift scheduling
- Customer satisfaction
- Performance evaluation
- Conflict resolution
- Team supervision
- Project management
- Team motivation techniques
- Goal setting
- Customer service
- Customer relations
Languages
Spanish
Professional
Timeline
Assistant Manager
sam`s express car wash
12.2022 - Current
High School Diploma -
Julius L. Chambers
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