Robert Osborne
Westfield,IN
Summary
Driven Assistant Manager with a proven track record at CarX, excelling in operations management and customer relations. Enhanced store efficiency and customer satisfaction through expert team leadership and problem-solving skills. Achieved significant cost reductions while maintaining high-quality service standards. Skilled in automotive repair and financial management, demonstrating a unique blend of technical and soft skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
CarX
10.2017 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Automotive technician, performed work on vehicles such as but not limited to, tire replacement, repair , rotations and alignments. Brake work disc and drum, suspension work such as control arms, inner and outer tierods, lower and upper ball joint, sway bar links and bars, all suspension work.
- Drive train and axles replacement
- All routine services such as oil changes, differential services, brake fluid exchanges. Coolant flushes.
- Radiator replacement, thermostats, air conditioning system flushes and replacement. Entire A/C kits replacement
- Windshield wiper motor and arm replacement washer fluid motor replacement and nozzle replacement.
- Alternator, starter, and battery replacement, starting charging tests.
- Wheel hub and bearing replacement, pressed in and entire hub assembly, Axle replacement.
- Exhaust system specialist, welder . Blow torch professional, sit back and watch the magic happen.
- Specialize in fixing everyone's mistakes including my own. Money saving abilities out of this world
- I'm a mechanic
Education
None - Automotive Repair
Ivy Tech Community College of Indiana
Indianapolis, INDiploma - General Studies
Decatur Central High School
Indianapolis, IN08.2012
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
- Retail Operations Management
- Strategic Planning
- Staff Development
- Sales Growth
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Employee Performance Evaluations
- Project management abilities
- Performance reviewing
- Cost Reduction
- Cost Control
- Project Management
- Financial Management
- Budgeting and finance
- Business Administration
- Schedule oversight
- Negotiation
- Meeting facilitation
- Google Drive
- Promotional planning
- Consulting
- Succession Planning
- Product branding
- Recruitment and hiring
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Multitasking
- Active Listening
- Hiring and Training
- Goal Setting
- Work Planning and Prioritization
- Customer Relationship Management
- Staff Training
- Scheduling and Coordinating
- Professional and Courteous
- Managing Operations and Efficiency
- Excellent Communication
- Good Judgment
- Conflict Resolution
- Team Development
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Employee Coaching and Mentoring
- Shift Scheduling
- Attention to Detail
- Negotiation and Conflict Resolution
Timeline
Assistant Manager
CarX
10.2017 - 07.2022
None - Automotive Repair
Ivy Tech Community College of Indiana
Diploma - General Studies
Decatur Central High School
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