Liam Queen
Dollar Tree
Milford,MI
1
Language
7
years of professional experience
Dynamic retail and hospitality professional with assistant management experience in team leadership, sales, and cash handling. Highly organized and tech-proficient in data entry and order processing, dedicated to exceptional customer service and efficient store operations.
Work History
Assistant Manager
3 Years 9 Months- Coordinated daily workflow activities to ensure consistent service delivery across operations.
- Coordinated shift scheduling, balancing coverage needs and adjusting task assignments to sustain productivity.
- Coordinated training support for new employees covering operational procedures, system usage, and customer expectation standards.
- Addressed customer issues promptly through professional communication to maintain service quality and store satisfaction.
- Established productive staff relationships, enabling a positive work environment.
- Maintained customer satisfaction through consistently exceptional customer service to generate repeat business.
- Monitored daily store workflow to ensure cleanliness and consistent organization.
- Executed location opening and closing and tracked shift transitions to ensure smooth handoffs and effective operational execution.
- Investigated customer issues using analytical methods, applied industry knowledge and service best practices, and resolved concerns to promote ongoing loyalty.
Host/Restaurant Busser
1 Year 4 Months- Welcomed guests immediately, communicated warmly to establish first impression, and coordinated seating flow.
- Administered waitlist intake and reservation flow to align dining room capacity with service expectations.
- Assessed incoming party needs and directed seating to appropriate tables, optimizing server section coverage and table turnover.
- Fielded guest phone inquiries by relaying accurate reservation details and completing request handling.
- Managed daily host stand readiness by updating seating charts and actively monitoring table status throughout service.
- Managed server-to-management communications to support day-to-day front-of-house operations flow.
- Handled phone-based reservation and to-go order intake; responded to customer inquiries and relayed precise wait times.
- Promptly cleaned spills and reset tables following guest departure to sustain an orderly, guest-ready dining environment.
- Supported server team with food delivery operations during peak hours to ensure prompt order fulfillment for all guests.
- Managed table movement and seating adjustments alongside front-of-house staff to accommodate group-specific special requests.
- Oversaw seating area monitoring and performed routine restroom checks to ensure spotless appearance.
- Delivered consistent, welcoming customer service by greeting customers warmly upon arrival and maintaining warm presence during dining experience.
- Answered incoming calls to capture customer orders, relay requested information, and accurately document reservations.
- Maintained guest service flow by verifying table status and retrieving ordered items for guests.
- Assessed party seating requirements, rearranged tables and chairs, and retrieved high chairs for children.
- Maintained dining room cleanliness by clearing tables, resetting dining settings, and coordinating readiness for timely guest turnover.
- Collaborated with servers and hosts to sequence table clearing activities and maintain service readiness during peak service periods.
- Restocked silverware, glassware, napkins, and condiments across service stations to ensure consistent, complete station setup.
Food Preparation/Host/Table Busser
1 Year 6 Months- Tracked lobby cleanliness standards and maintained menu presentation quality for a welcoming restaurant environment.
- Coordinated food runner and bussing activities to ensure dining area remained clean, stocked, and ready for every guest.
- Managed cross-functional communication and priority alignment, coordinating collaboration with coworkers and management to enhance team performance.
- Quickly handled spill cleanup and post-departure table reset to sustain clean, organized dining area presentation.
- Monitored seating area while performed routine restroom inspections and maintained spotless cleanliness standards.
- Monitored compliance with company standards and policies to ensure positive reputation among guests and peers.
- Organized inventory and stocked supplies, and completed routine front lobby cleaning during shifts in accordance with cleanliness standards.
- Executed sanitization of tables and seating sections throughout dining areas to ensure efficient, consistent guest turnover.
- Coordinated dish clearance with servers and kitchen staff to prevent service delays and support seamless order turnover.
- Monitored floor surfaces, identified spills, debris, and clutter, and removed materials to uphold cleanliness standards.
- Cleared used plates and dining surfaces, performed fast table cleaning, and set tables promptly to facilitate table turns during high volume periods.
- Collected trash and removed trays while wiping up spills to ensure cleanliness across customer areas.
- Cleared guest tables promptly and reset tables for seating readiness for incoming guests.
Education
High school diploma or GED
Skills
Assistant manager experience
Assistant management
Retail management
Store management
Food & beverage industry
Fast food service
Customer service
Sales
Team management
Management
Supervising experience
Multitasking
Time management
Cash handling
Money handling
Order entry
Data entry
Cash register
Typing
Basic math
Computer skills
Microsoft Word
Communication skills
Phone communication
Leadership
Hospitality
Merchandising
Cash register
Money handling
Languages
English
Interests
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Video Gaming
Design and Build Websites
Genealogy
I like working with my hands and fixing things.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Music
Enjoy creating and following travel blogs and vlogs.
Adventure Travel
Historical Exploration
Timeline
Assistant Manager
Dollar Tree
01.2023 - 10.2026Read More
Host/Restaurant Busser
Coratti’s On Main
08.2021 - 12.2022Read More
Food Preparation/Host/Table Busser
The Burger Joint
09.2019 - 03.2021Read More
Milford High School
High school diploma or GED
Read More