Shelby Cramer
Northfield,OH
Summary
Several years of bartending and management experience. Knowledgeable in many POS systems,
inventory control and ordering, scheduling, creating specialty drinks, and superb service. I am
excellent at engaging with customers and providing a great experience for regulars as well as building
new clientele.
Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Assistant Manager
Claire's
, OH
03.2022 - Current
- Although I have only been with the company two months I have already been left in charge of the store alone and held accountable for reaching all sales goals
- Company policy requires 2 weeks of training and passing an assessment before assistant managers receive store keys but I received keys after only being employed for 3 days
- I am responsible for inventory, responding to emails and resumes, receiving shipment, reaching sales goals, relaying daily sales to district manager, and attending monthly meetings with district and regional managers.
Bartender
NOMZ
Akron, OH
03.2021 - Current
Bartender
The basement bar
Cuyahoga Falls, OH
06.2020 - Current
Shop Manager
Knuckle Up Tattoos
Akron, OH
04.2021 - 09.2021
- Conducting all managerial duties including but not limited to:
- Scheduling and consulting future appointments
- Composing weekly staff schedule
- Managing and ordering inventory
- Managing monthly finances
- Managing weekly employee payroll
- Promoting business via social media, webpage, in person,,,
- Establishing personal relationships with customers
- Securing the return of customers and recommendations
- Enhancing shop ratings by diligently responding to calls and concerns
Private Nanny
family
Stow, OH
10.2019 - 06.2020
- Take care of three children's everyday needs including but not limited to providing well balanced meals at all times, following guidelines and being punctual for school and extracurricular activities
- Providing structured yet innovative activities for younger siblings.
Bar Manager/Head Bartender
Sirnas bar
Bedford, OH
01.2017 - 09.2019
- Opening and closing
- Scheduling
- Inventory
- Cash handling
- Training new staff
- Financing
- Ordering and stocking
- Reservation handling
- Managing staff.
Server/Bartender
Applebee's
Streetsboro, OH
09.2016 - 02.2017
- Greet guests, take orders, ring in order accurately on POS, serve food and beverages, check on guests throughout dining experience, upsell featured menu items, present check in a timely matter, bus tables
- Outwork including but not limited to; cleaning, stocking and prepping EXPO line, making coffee, cleaning beverage stations and coffee/tea machines, stocking stations, sweeping floors, etc.
Activities Assistant
LEGACY HEALTHCARE SERVICES
Twinsburg, OH
10.2015 - 11.2016
- Assist residents fill out menus, serve meals, run activities such as exercise, games, outings, sensory, room visits, bingo, etc
Bartender/Server
Bar Louie
Lyndhurst, OH
10.2015 - 05.2016
Bartender
Bar Louie
Lyndhurst, OH
10.2015 - 05.2016
Server
Chili's Grill and Bar Restaurant
, OH
11.2015 - 11.2015
Brentwood Health Care Center
Sagamore Hills, OH
02.2015 - 10.2015
- Assisted in planning and executing parties and activities for residents
- Such as BINGO, crafts, cooking classes, various games and cognative exercises, work out classes, field trips, entertainers and social gatherings.
Dietary
Brentwood Health Care Center
Sagamore Hills, OH
04.2015 - 09.2015
- Dietary- assisted residents with daily meal choices, dietary needs, served meals and beverages to residents, maintained cleanliness in resident eating areas, prep
- CoManager in Training
customer service
Shi/Journeys
Strongsville, OH
08.2014 - 02.2015
- Sales, , putting away shipment, ring sales through POS system
- Accomplishments
- Promoted to CIT (CoManager in Training) upon hire.
Education
01.2011
Skills
- Skills Used
- Cash handling, customer service, sales, multitasking
- Server 1
- Northfield inn - Northfield, OH
- November 2013 to April 2014
- Responsibilities
- Organized schedules
- Prepped salad and table settings
- Took customer orders and placed with kitchen
- Attended to customer needs
- Communicated with kitchen
- Processed customer checks
- Closing procedures (including bussing all tables, vacuuming floors, cleaning bar, and closing the kitchen)
- Customer service, cash handling, time management, delegation of of duties to employees
- Assistant Store Manager
- Sallys beauty supply - Macedonia, OH
- June 2012 to July 2013
- Made schedule
- Closing procedures nightly
- Prepare bank daily deposit
- Store set-ups each month
- Accepted shipment
- Put shipment away
- Delegated responsibilities to hourly associates
- Handled customer service issues
- Managed store when manager was absent
- Skills
- Restaurant Server
- Barback
- Hostess
- Waitress
- Busser
- Bartending
- Upselling
- POS
- Cash Handling
- Banquet Experience
- Assistant Manager Experience
- Retail Sales
- Food Preparation
- Coffee Experience
- Catering
- Barista Experience
- Merchandising
- Care plans
- Leadership
- Documentation review
- Certifications and Licenses
- Food handler certificate
- Assessments
- Bartending — Highly Proficient
- September 2020
- Understanding, pouring, and mixing drink orders
- Full results: Highly Proficient
- Customer focus & orientation — Expert
- November 2021
- Responding to customer situations with sensitivity
- Full results: Expert
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Accomplishments
- I started as an hourly associate and was promoted to assistant store manager after three months
- Skills Used
- Leadership, multitasking, customer service, cash handling
- Cashier Supervisor
- Marcs - Sagamore Hills, OH
- August 2011 to July 2012
- Responsibilities -Ran front end of store
- Rang sales when needed
- Customer service
- Closing procedures with manager
- Rang alcohol and tobacco for minors
- Accomplishments
- Promoted after six months
- Skills Used
- Leadership, cash handling, customer service.
Timeline
Assistant Manager
Claire's
03.2022 - Current
Shop Manager
Knuckle Up Tattoos
04.2021 - 09.2021
Bartender
NOMZ
03.2021 - Current
Bartender
The basement bar
06.2020 - Current
Private Nanny
family
10.2019 - 06.2020
Bar Manager/Head Bartender
Sirnas bar
01.2017 - 09.2019
Server/Bartender
Applebee's
09.2016 - 02.2017
Server
Chili's Grill and Bar Restaurant
11.2015 - 11.2015
Activities Assistant
LEGACY HEALTHCARE SERVICES
10.2015 - 11.2016
Bartender/Server
Bar Louie
10.2015 - 05.2016
Bartender
Bar Louie
10.2015 - 05.2016
Dietary
Brentwood Health Care Center
04.2015 - 09.2015
Brentwood Health Care Center
02.2015 - 10.2015
customer service
Shi/Journeys
08.2014 - 02.2015
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