Marissa Jones
Jackson,MS
Summary
I am an experienced medical assistant seeking a clinical position providing direct and indirect patient care in a busy medical office setting. Also a position that uses clinical skills while offering the opportunity to increase clerical skills and provide different ways to help support the practice. I often describe myself as an energetic sales associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer Service is the best part of my job. Being able to assist customers with getting their medications approved and answering any medical concerns is the highlight of my day.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
St. Dominic Hospital
06.2021 - Current
- I am currently a MA/ PA Specialist for Justin Cole NP, at the Neuroscience Center of Jackson,MS at St.Dominic’s Hospital.
- Here I currently handle hands on duties with patients such as vitals, updating EHR system and also I’m in charge of Prior Authorizations for medications.
- Measured accurate vital signs
- Contacted patients for appointment reminders
- Cleaned patient rooms
- Assisted with charting
- Recorded patient history
- Updated care plans
Certified Medical Assistant
Central Mississippi Health Services
08.2019 - 03.2021
- Here at CMHS I am the MA for Edgar Miller FNP
- Here at CMHS I carry out MA duties such as vitals, EHR,PA, prescription refills, referrals, and injections
- COVID19 vaccines and testing
- Administered vaccines
- Scheduled patient appointments
- Performed patient assessments
- Used EHR system
- Obtained patient vitals
- Assisted doctor with in-office procedures
- Performed clinical skills under physician supervision
- Responsible for front office duties
- Processed medication refill requests
- PT/INR
- NEBULIZER TREATMENTS
- Prior Authorization Specialist for medications
Sales Associate
Finish Line
06.2020 - 08.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions and offered product advice.
- Met merchandise processing standards and maintained organized and accessible work area.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Sales Associate
Dillards Department Store
10.2019 - 12.2019
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Medical Assistant
Premier Choice Healthcare
02.2017 - 08.2019
- Opening/ closing clinic, check patients in and out, verify insurance, collect copayments, schedule appointments, triage, give injections, breathing treatments, PT/INR, in house lipid panel and A1C, glucose, prepare labs to be shipped through outside lab, input patient info into EHR (Athena), audiometry, referrals and prior authorizations.
Customer Care Representative
Xerox Corporation
10.2015 - 07.2016
- Type 80-120 wpm
- Assist with 45-70 calls per day.
- CSR
- Assist with customer insurance premiums, premium payments and any other insurance questions.
- Prior Authorizations for medications being denied by customers current insurance company.
Education
CMA - Medical Assistant
Healing Touch Career College
Jackson, MS11.2017
Diploma -
Provine High School, Hinds Community College
Jackson, MS05.2009
Skills
- Skills Used
- Excellent customer service
- Direct Care Worker
- Mississippi State Hospital - Pearl, MS
- August 2010 to November 2013
- Responsibilities
- Monitored pts on suicide nd visual contact Charting and vital signs Help dependent patients change
- Clothes, assist with bathing, feeding and changing
- Leadership
- Customer Service Skills
- Data Entry
- Filing
- Medical Terminology
- Microsoft Word
- Receptionist
- Medical Office Experience
- Triage
- Laboratory Experience
- Medical Scheduling
- Venipuncture and phlebotomy
- Proper sterilization techniques
- Patient toileting
- Wound care and irrigation
- Understands medical procedures
- Inventory and supply management
- HIPAA compliance
Accomplishments
I was Valedictorian of my College class at Healing Touch Career College.
While working at Conduent Call Center I was named the top CSR for several months after my calls were graded based on my professionalism and my knowledge of the company. I received many Kudos while being an agent.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
I can type 70-80 words a minute. I am computer friendly. I'm very confident and self confident at
public speaking. (10+ years)
Injections (3 years)
Medical Records (3 years)
Patient Care (6 years)
Phlebotomy (3 years)
Scheduling (3 years)
Vital Signs (6 years)
EMR (4 years)
Epic (2 years)
Venipuncture (3 years)
EKG (4 years)
Referrals (3 years)
CNA
CPR, CPR/AED/FIRST AID
September 2017 to September 2019
I am a certified Heartsaver First Aid CPR AED. My Instructor was Donnie Golliday and my ECard Code is
186001019823
Certified Medical Assistant (CCMA)
February 2018 to January 2023
Certification Number: Q3X3T5P5
CPR
Certified Medical Assistant
Certified Clinical Medical Assistant (CCMA)
Relocation
Willing to relocate: Anywhere
Languages
English
Timeline
Medical Assistant
St. Dominic Hospital
06.2021 - Current
Sales Associate
Finish Line
06.2020 - 08.2020
Sales Associate
Dillards Department Store
10.2019 - 12.2019
Certified Medical Assistant
Central Mississippi Health Services
08.2019 - 03.2021
Medical Assistant
Premier Choice Healthcare
02.2017 - 08.2019
Customer Care Representative
Xerox Corporation
10.2015 - 07.2016
Diploma -
Provine High School, Hinds Community College
CMA - Medical Assistant
Healing Touch Career College
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