Hi, I’m
Hazel Ann Mendoza
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
CrossRoads of Southern NevadaLas Vegas, NV
Medical Assistant
08.2022 - 01.2023
Job overview
- Assist physicians by retrieving patients on the unit and in the resident unit as needed for Medical and Psych evaluation and assessments
- Assisting patients in drug addiction and behavioral health.
CrossRoads of Southern NevadaLas Vegas
Front Desk/ Triage Coordinator
01.2022 - 08.2022
Job overview
- Intake incoming clients looking to detox from drugs and alcohol
- Intake incoming clients interested in getting into a Residency program to initiate steps toward sobriety and changing their lives
- Intaking clients coming Answering incoming calls and answering questions regarding the facility
- Encouraging clients on admitting when clients are intaking
- Answer questions of potential clients
- Receive and acknowledge referral emails and messages from Microsoft Teams
- Communicate with co-workers on Teams and engage in emails and messages
- Communicate with law enforcement on clients being brought to the facility
- Obtain ROIs for law enforcement and court-ordered admits
- Verify insurance eligibility on EVS
- Obtain client’s signatures for consent forms at intake
- Assist clients by providing meals after intake and assisting them to Triage for further assessment to be admitted
- Collect valuables, sharps, narcotics, weapons, and anything sharp that can be used as a weapon prior to Triage
- Obtain a clean area in the lobby and at the front office
- Assist clients who wander into the lobby from the unit, or from Triage
- Obtain knowledge of drugs and alcohol terms
- Assist co-workers as needed.
Outreach Call Center- REMOTE, Acero Staffing, UnitedHealth GroupPhoenix, AZ
05.2021 - 10.2021
Job overview
- Work from home job
- Call Medicare members in provided lists using the Softphone app-Genesis & scheduling annual visits by connecting members to the Dr
- Offices or scheduling as directed by campaign Supervisors
- Documenting phone calls in Sales
- Force or websites and apps that corresponds with campaigns
- Attend weekly virtual meetings with campaign teammates and Supervisors
- Checking Emails using Outlook
- Engaging in one-on-one meetings with campaign supervisor
- Training new hires in navigating the needed apps, coaching through scripts, and opening needed documents in Microsoft word and Microsoft Teams Files and in Excel
- Corresponding in
- Microsoft Teams chat and assisting in answering questions being asked
- Consistently working as a team and empowering the success of fellow teammates
- Consistently implementing and interpreting the programs, goals, objectives, policies, and procedures of the department
- Performing proficiently in all competency areas including but not limited to: patient rights
- Maintaining professional working relationships with all associates, Team Leads, and associates
- Maintaining confidentiality of all proprietary and/or confidential information
- Understanding and following company policies including harassment and compliance procedures
Cardiovascular & Arrythmia InstituteMesa, Arizona
Medical Assistant
12.2020 - 05.2021
Job overview
- I assist in rooming patients, obtaining vitals, inputting vitals in EMR system, answering phones, answering emails, obtaining patient's history, perform EKG and print it out for physician to read, returning phone messages, emailing physician questions, sending prescriptions electronically, typing phone notes and documenting conversations with patients or phone calls, typing and sending cardiac clearances, and providing quality customer service through phone & email responses in a timely manner.
Cardiovascular & Arrythmia InstituteMesa, Arizona
Front Desk/Call Center
12.2020 - 05.2021
Job overview
- I check in patients for Testing & assist in office check in
- Answer phones and direct calls to the appropriate departments
- I schedule appointments and schedule testing, typing phone notes and documenting conversations with patients or phone calls
- Phone Triage
- Transfer calls to the right departments
- I triage and answer and assist with medical assistants in medications & forward messages to providers, and providing quality customer service through phone & email responses in a timely manner
- I will assist in medical assistant duties when needed.
Thoracic Surgeons of Southern Nevada
Medical Assistant/Biller
05.2020 - 11.2020
Job overview
- Daily tasks includes assisting on scheduling appointments, answering phone calls and answering billing questions
- Go through patients charts and call patients regarding billing, collecting payments and calling insurance companies for services to get paid
- In charge of collections and assisting office manager with other billing inquiries
- Request eobs when services don’t get paid by insurance companies
- Work on payment plans with patients
- Mail out letters to patients and appeals to insurance companies
- I negotiate rates with insurance companies
- Resubmit claims to billing company
- Obtain credentialing providers
- On clinic days
- I room patients, obtain vital signs and go over history and medications with patients
- Open cds for images to be viewed by provider
- Obtain cleanliness of rooms and stock rooms
- Help with prior authorization, surgery scheduling and front office needs
- Keep the office clean and organized
- Assist on taking messages for doctor and nurse practitioner calls
- Obtain referrals, and help the receptionist call referrals
- Provide exceptional customer service on the phone on collecting bill payments or scheduling.
The Ohara GroupLas Vegas, NV
Personal Assistant/Property Manager
05.2019 - 05.2020
Job overview
- Small startup
- Assist in running errands, running Airbnb properties, and answer messages
- Manage properties and supervise workers on job duties
- Answer and solve client's inquiries and travel onsite to property complaints
- Walk property after maids has cleaned, and restock inventory when needed
- Assist owner in personal needs
- Assist owner in accounting, and track of payments
- Purchase products needed
- Manage inventory
- Manage employees, and train employees on site
- Strive towards maintaining cleanliness of properties as efficiently and maintain a good relationship with guests.
Mohave DermatologyLas Vegas, NV
Medical Assistant
09.2017 - 04.2019
Job overview
- Travel to Pahrump, NV and Mesquite, NV to attend to patients
- Room patients obtain medical history, obtain chief complaints, obtain vital signs, request medical records, obtain consent signatures for procedures
- Prepare rooms for procedures and surgeries, inject numbing medication, assist doctor and physician assistant in procedures and surgeries
- Assist in MOHS surgery once a month for both locations
- Assist front office when needed
- Obtain cleanliness of patient rooms, and office
- Stock rooms, clean and sterilize instruments using an autoclave, obtain authorization for medications, schedule appointments and surgeries
- Scribe for physician assistant during patient interactions
- Phone etiquette and customer service
- Sale skin care
- Explain after care to patients after surgery
- Accomplishments
- Build relationships with the patients and provide a caring and comfortable environment for the patients.
Nevada Orthopedic & Spine CenterLas Vegas, NV
Medical Assistant
11.2016 - 05.2017
Job overview
- Roomed patients, and obtained vitals
- Organized, cleaned and restocked rooms daily
- Scheduled follow up appointments
- Follow up calls with patients
- Assisted in billing coding for medical visits
- Handled faxes and referrals
- Obtained authorization for procedures
- Assisted physician in the room
- Typed out dictation and notes for the doctor
- Communicate with patient and parents instructions and care for patient after surgery
- Communicate after care when casting is removed
- Assist in removal of stitches and explain after care to patients
- Assist other doctors as needed.
Center for Colon and Digestive DiseaseLas Vegas, NV
Medical Assistant
09.2012 - 06.2016
Job overview
- Answered phones, scheduled new patient appointments, follow up appointments, recorded messages for the doctor, check in and check out patients and verify appointments
- Verify insurances, obtain authorizations for outpatient tests, obtain medical records and input patient information into the electronic medical records system.
Education
Grand Canyon University
Bachelor's degree from Nursing
10.2022 - Current
Anthem Institute
Las
Medical Assistant Diploma
09.2007 - 06.2008
Cimarron Memorial High School
High school diploma
09.2002 - 06.2005
Licenses
AED Certification
CPR Certification
Skills
Skills Usedundefined
Accomplishments
- Multitasking, time management, assisted physician in the room with the patients and their parents
- Sales Floor Associate
- Target – Las Vegas, NV
- September 2006 to April 2008
- Worked on sales floor assisting guest and providing excellent customer service
- Back up cashier
- Restocked shelves
- Went above and beyond to make sure customers needs are met.
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
Timeline
Grand Canyon University
Bachelor's degree from Nursing
10.2022 - Current
Medical Assistant
CrossRoads of Southern Nevada
08.2022 - 01.2023
Front Desk/ Triage Coordinator
CrossRoads of Southern Nevada
01.2022 - 08.2022
Outreach Call Center- REMOTE, Acero Staffing, UnitedHealth Group
05.2021 - 10.2021
Medical Assistant
Cardiovascular & Arrythmia Institute
12.2020 - 05.2021
Front Desk/Call Center
Cardiovascular & Arrythmia Institute
12.2020 - 05.2021
Medical Assistant/Biller
Thoracic Surgeons of Southern Nevada
05.2020 - 11.2020
Personal Assistant/Property Manager
The Ohara Group
05.2019 - 05.2020
Medical Assistant
Mohave Dermatology
09.2017 - 04.2019
Medical Assistant
Nevada Orthopedic & Spine Center
11.2016 - 05.2017
Medical Assistant
Center for Colon and Digestive Disease
09.2012 - 06.2016
Anthem Institute Las
Medical Assistant Diploma
09.2007 - 06.2008
Cimarron Memorial High School
High school diploma
09.2002 - 06.2005
Licenses
AED Certification
CPR Certification
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