Carlos Sanchez
SeaTac,WA
Work Preference
Summary
Dynamic and self-motivated leader with a proven ability to effectively multitask and prioritize responsibilities in fast-paced environments. Tenacious in cultivating enduring business partnerships, securing customer loyalty, and fostering strong relationships with external clients and internal stakeholders. Exceptional mentoring and coaching skills, complemented by a blend of business acumen and innate leadership abilities, focus on building and managing high-performing teams dedicated to exceeding customer expectations. Committed to delivering consistent performance through active monitoring, training, and motivation of team members, with a strong track record of achieving remarkable results.
Overview
35
35
years of professional experience
Work History
Lead / Supervisor
KBS
07.2024 - Current
- Ability to lead a team in a complex task oriented janitorial operation environment.
- Provides direct support to the Maintenance Operations Center Team and KBS Field Operations Team by responding efficiently, timely and accurately to all escalations.
- Cleans rooms, hallways, restrooms, locker rooms, offices, stairways, breakrooms, and other working areas as needed.
- Follows Janitorial Supervisor Task Process Flowchart
- Familiar with supporting callouts by directly working or splitting up shifts amongst the team and shift lead by successfully covering operations daily schedules.
- Delivers feedback on ongoing activities committing to timely escalation reporting procedures to the KBS Management Team
Telecom Engineering Specialist
Dell / NTT Data
04.2014 - 08.2023
- Responsible for the day to day track
- Assign tickets or route tickets through the help desk as well as training the help desk
- IOS Apple Platform and Android devices proficient, knowledgeable and able to troubleshoot
- Deployed new and existing lines for refresh / upgrades of mobile devices
- Supported the front end of Airwatch and Microsoft InTune Mobile device Management Consoles
- Manage aging tickets, MDM devices and varies monthly and quarterly reports for clients
Project Manager / Implementation Specialist II
Sprint
04.2006 - 02.2013
- Responsible for strategically identifying, prospecting and growing mid-market business accounts and large-market accounts. Also, responsible for State and Local Public Sector accounts
- Responsible for generating revenue on existing accounts such as:
- LA Fitness – started with 10 units generating under $25k yearly revenue –current 68 units generating above $104k in yearly revenue
- Fresh and Easy Markets – started with 100 units generating $156k in yearly revenue - current 583 units generating above $470k in yearly revenues
- City of Anaheim: City Government / Police and Fire Departments started with approx 350 units generating under $250k yearly revenue –current 1,828 units generating $820k in yearly revenue
- Responsible for leading and managing multiple projects such as:
- Deployment of new mobile devices such as air cards, blackberries and smart phones
- Individual new accounts events where other corporate employees can sign up with Sprint
- Train customers on business applications such as Sprint web tools which includes My Sprint Business, Electronic Billing Analysis and Smart CD
- Serve as a liaison between the customer and Sprint internal departments in order to provide issue resolutions and assist with concerns such as fraud, network outages, billing problems, account activation, phone and plan selections, and troubleshooting technical issues.
Club General Manager
24 Hour Fitness
11.2002 - 02.2006
- Managed and handled Payroll, Operations and Human Resource responsibilities and then in turn communicated all concerns, needs or issues to the corporate contacts of 24 Hour Fitness
- Managed and handled payroll budgets needs for House Keeping, Group X Aerobics Instructors, and Maintenance Vendors for the entire club on a daily and monthly task
- Responsible for partnering with the Membership Agents to help execute and exceed new membership goals for the year.
- Responsible for the Hire of new employees. Also trained, mentored and coached new and existing employees on everyday responsibilities according to 24 Hour Fitness policy and procedures
General Supervisor / Investment Specialist
Charles Schwab, Inc.
03.2000 - 11.2001
- Ensured that the call center was properly trained and informed on all products, supervised and employee productivity was maximized.
- Supervised a team of 8-10 employees in a inbound/outbound call center environment
- Partnered with the Investment Bankers to help obtain new customers and to sell to existing customers new investment packages such as mutual funds, stocks and bonds
- Provided information and generated sales on various investments products such as mutual funds, stocks and bonds
- Responsible for the transfer of investment funds, security funds and mutual funds through an electronic clearing house in a time sensitive manner and under pressure atmosphere
- Successfully generated $370k in investment packages by partnering with the investment bankers and call center employees
Visa & MasterCard Regional Sales Officer / Sales Supervisor
Bank of America
02.1999 - 03.2000
- Quoted, Sold and maintained money managing merchant portfolios in three regional area which included Missouri, Iowa and Oklahoma
- Managed and trained10-15 employees per regional site regarding sales approach, product knowledge and customer concerns
- Ensured the sales floor was properly supervised and employee productivity was maximized
- Consistent at contributing to the total areas sales by achieving anywhere from 48% to 75% of the total business
- Successfully generated $210k in sales for the year 2000
Financial Loan Officer / Area Business Sales
Bank of America
05.1991 - 03.1997
- Produced monthly and quarterly audit reports on products sold to new and existing customer such as: Small Business Loans, Business Checking Accounts and Visa/ MasterCard Services
- Responsible for presenting and demonstrating new business plans and objectives to future Bank of America customers to help full fill their business needs
- Analyzed sales trends to develop and implement plans to increase sales and awareness. Primary focus on selling to the Latin Business Market
- Successfully generated $170k in sales for the year of 1996
Education
B.A. - International Business Relations
San Francisco State University
San Francisco, CA05.2004
Skills
- Proficient in Spanish communication
- Experienced in using Microsoft Office applications
- Motivational strategies
- Team leadership
- Timeline management
- Effective conflict resolution
- Risk assessment
- Client relationship development
- Experienced in Skype communication
- Salesforce administration
- Mentoring experience
- Documentation expertise
- Collaborative team management
Accomplishments
- Supervised team of 15-45 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Exploring Cultures by traveling
Effective listening and Helping others achieve goals
Affiliations
- Big Brothers Big Sisters
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Lead / Supervisor
KBS
07.2024 - Current
Telecom Engineering Specialist
Dell / NTT Data
04.2014 - 08.2023
Project Manager / Implementation Specialist II
Sprint
04.2006 - 02.2013
Club General Manager
24 Hour Fitness
11.2002 - 02.2006
General Supervisor / Investment Specialist
Charles Schwab, Inc.
03.2000 - 11.2001
Visa & MasterCard Regional Sales Officer / Sales Supervisor
Bank of America
02.1999 - 03.2000
Financial Loan Officer / Area Business Sales
Bank of America
05.1991 - 03.1997
B.A. - International Business Relations
San Francisco State University