Carlos Santiago

Comcast

01.2001 - 12.2023

Developed and/or implemented appropriate methods, practices, policies, procedures, and change processes keeping employees informed of changes.
Champion Comcast's quality and coaching programs and familiar with the use of the associated quality tools (i.e., Calibration tool, My Performance, Verint/NICE, Medallia)
Managed assigned projects to completion, ensuring on-time delivery.
Proficient in MS Office Suite applications.
Communicated company strategy and motivated employees towards achieving company vision.
Enforced all safety codes including employee awareness, training, reporting and correction.
Consistent exercise of independent judgment and discretion in matters of significance on customer's escalations and employees concerns.
Increase coaching engagement and consistency in the demonstration of effective coaching behaviors.
Own the customer experience, think and act in ways that put our customers first, while giving them seamless digital options at every touchpoint, and make them promoters of our products and services.
Create a personal connection with employees and customers.
Being enthusiastic learner and advocate of our game-changing technology, products and services.
Working together and being open to new ideas to make things happen and win as a team.
Drive results and growth.
Respect and promote inclusion and diversity.
Do what's right for each other, our customers, investors and our communities.