Nohemy Alfaro
Holbrook,NY
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Experience & Front End Ops Specialist
Stop & Shop
01.2004 - Current
- Assist with Community Outreach, developed strong client relationships through consistent communication and attentive service.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Assisted with staff training to enforce quality, safety and sanitation guidelines and educates all store associates on standard operating procedures & compliance.
- Rolled-out first e-commerce wareroom in the Stop & Shop brand, evaluated customer needs and feedback to drive product and service improvements. Reinforced training and development.
- Developed strong relationships with community leaders, promoting engagement and support for district programs.
- Oversaw budgeting and financial management to ensure responsible use of funds and maximize educational outcomes.
- Implemented data-driven decision-making processes for continuous improvement in associate achievement levels in 17 stores.
- Managed human resources functions, including hiring, onboarding, evaluations, and professional growth plans for staff members.
- Boosted morale within the workforce by acknowledging outstanding performances regularly at award ceremonies or social events.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Collaborated with internal auditors to facilitate the annual audit process, providing necessary documentation as required.
- Handled payroll processing for employees, ensuring timely payment and adherence to regulations.
Education
High School Diploma -
Paul D. Schreiber High School
Port Washington06.2006
Skills
- Customer Relations
- Bi-lingual and Fluent in Spanish
- Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel and Mac desktops
- Data Analysis
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Customer Experience & Front End Ops Specialist
Stop & Shop
01.2004 - Current
High School Diploma -
Paul D. Schreiber High School
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