Cailin O'Mara
Administrative Professional
Overland Park,Kansas
Summary
Meticulous administrative specialist well versed in both medical and commercial business operations, professional document presentation, and record management seeking a challenging opportunity to build upon existing professional strengths. Possesses robust background in customer service. Highly skilled in conflict resolution, client communication, and dynamic problems solving, ensuring customer satisfaction and loyalty. Extremely detail-oriented individual known for reliability and proactive approach to meeting customer an organizational goals.
Overview
7
7
years of professional experience
Work History
Front End Specialist / Front Office Manager
Warren Retina Associates, P.A.
08.2023 - Current
- Provided exemplary and compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, diverse in-person patient needs, and digital inquiries with efficiency and accuracy.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained current and accurate medical records for patients.
- Accurately collected patient payments and properly posted payments to requisite services. Responsible for independently investigating and reconciling patient billing inquiries.
Front End Specialist
The Merc Co-op
04.2022 - 08.2023
- Provided exemplary customer service to all customers and community partners. Alleviated customer service needs with policy-appropriate solutions.
- Completed daily bookkeeping, including drawer and discount reconciliation.
- Independently managed store operations and served as shift supervisor over multiple departments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Medical Administrative Specialist
Douglas County Visiting Nurses
09.2021 - 04.2022
- Consistently maintained medical records for 300+ patients in accordance with state, federal, and agency compliance standards.
- Coordinated patient care by sending orders, referrals, and medical records via facsimile transmission.
- Managed and maintained appropriate stock of medical supplies for entire agency while adhering to strict cost-efficiency standards.
- Assisted Director of Finance with preparation of monthly and annual financial reports.
Administrative Coordinator
Sprouts Farmers Market Inc.
10.2020 - 08.2021
- Supported senior management by completing daily accounting tasks, including cash office management, payroll, and bookkeeping.
- Balanced and prepared all store deposits.
- Independently managed payroll for large staff with complex time-reporting needs.
- Completed all Human Resources duties for store including offer extension, onboarding, orientation training, and conflict resolution.
Cashier
Dillons Grocery Store
04.2020 - 10.2020
- Managed cash flow in and out of register drawer.
- Practiced exemplary customer service skills at all times.
Keyholder
Kansas Sampler Stores
12.2019 - 03.2020
- Opened and/or closed store five days per week: counted registers, managed deposits, rebuilt drawers, and completed daily cash-office paperwork.
- Conducted regular inventory audits of store merchandise and prepared detailed loss prevention reports for store-level and corporate management review.
- Facilitated orientation and training for all new employees.
Lead Sales Associate
University Of Kansas Bookstore
08.2018 - 12.2019
- Provided exemplary customer service to all KU visitors, students, and staff.
- Opened/closed store 5 days per week: prepared nightly deposits, balanced employee drawers, and managed deposits.
- Created weekly schedule for 60+ student employees
Education
Bachelor of Arts - English, American Studies
University of Kansas
Lawrence, KS 08.2017 - 2021.05
High School Diploma -
Piper High School
Kansas City, KS 05.2001 -
Skills
- Written Communication
- Verbal communication
- Customer Relations
- Microsoft Office Programs
- Time Management Expertise
- Teamwork and Collaboration
Timeline
Front End Specialist / Front Office Manager
Warren Retina Associates, P.A.
08.2023 - Current
Front End Specialist
The Merc Co-op
04.2022 - 08.2023
Medical Administrative Specialist
Douglas County Visiting Nurses
09.2021 - 04.2022
Administrative Coordinator
Sprouts Farmers Market Inc.
10.2020 - 08.2021
Cashier
Dillons Grocery Store
04.2020 - 10.2020
Keyholder
Kansas Sampler Stores
12.2019 - 03.2020
Lead Sales Associate
University Of Kansas Bookstore
08.2018 - 12.2019
Bachelor of Arts - English, American Studies
University of Kansas
08.2017 - 2021.05
High School Diploma -
Piper High School
05.2001 -