Lakisha Lacy
Forman Mills
Suitland,MD
15
years of professional experience
To acquire employment with an upscale business. consistently delivers first-rate service and fosters positive relationships with guests and employees to promote satisfaction and loyalty. adopt at balancing multiple tasks with friendly, and courteous demeanor. Willing to relocate: Anywhere
Work History
Front End Manager
3 Years 11 Months- Managed the cashiers
- Led team to enhance customer service standards and operational efficiency.
- Implemented merchandising strategies to optimize product displays and maintain inventory accuracy.
- Trained and mentored staff on front-end operations, fostering a collaborative work environment.
- Managed inventory levels, optimizing stock replenishment processes to reduce shrinkage and improve availability.
- Led team to execute visual merchandising strategies, enhancing store presentation and customer engagement.
Cashier
9 Months- Operated cash register efficiently, I ring up customers' items and bag them up. Processed cash transactions with customers, ensuring accurate handling of payments.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
Crew Member
- Current Maintained high standards of customer service during high-volume, fast-paced operations. I communicated clearly and positively with coworkers and management. I also mastered point- of-service ( pos ) computer system for automated order taking. I processed currency and credit transactions accurately. followed procedures for safe food preparation, assembly, and presentation.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated POS system efficiently, processing transactions accurately and quickly.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen stations.
Mail Clerk
7 Months- - Ensured documents were filed correctly to maintain accurate records.
- - retrieved documents to deliver from a staff member to another employee.
- - created computer back ups for storage.
- - researched varied information and compiled reports.
Job corps
3 Years 3 Months- . Protected property insuring high visible presence to deter illegal and inappropriate actions.
- . Protected property by maintaining high visibility to deter illegal activities.
- Documented incidents to facilitate timely support from emergency services.
- Performed traffic control at various locations on and off center to ensure safety.
- . Escorted visitors onto center grounds while securing dormitory areas against theft and unlawful entry.
Crew Member
1 Year- Provided quality customer service, prepared and cooked the food for the orders that were coming up on my screen. Retrieved and packaged orders for customers, ensuring accuracy and prompt service.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Collaborated with team members to ensure smooth and efficient restaurant operations during peak hours.
Education
High School Diploma
Associate of Arts - law
Skills
Customer service
Point of Sale communication (Less than 1 year)
Telephone etiquette (Less than 1 year)
Time management (Less than 1 year)
Time Management (Less than 1 year)
Cash handling
MS Office
Inventory Management
Strategic planning (Less than 1 year)
Writing Skills
Written communication
Timeline
Front End Manager
Forman Mills
09.2022 - CurrentRead More
Cashier
Dollar tree
11.2021 - 08.2022Read More
Crew Member
Mcdonalds
06.2018 - 06.2018Read More
Mail Clerk
BB&t
05.2016 - 12.2016Read More
Job corps
department of labor job corps
08.2012 - 11.2015Read More
Crew Member
taco bell
06.2011 - 06.2012Read More
Baltimore City Community College
Associate of Arts from law
Read More
crossland high school
High School Diploma
Read More
Additional Information
- verbal & written communication
- Strategic planning organization
- Resourcefulness
- Time Management
- telephone skills
- Front-end operations
- POS systems
- Transaction accuracy
- Customer service
- Time management
- Strategic planning
- Stock management
- Employee onboarding
- Team leadership
- Team supervision
- Team building
- Attention to detail
- Effective communication
- Verbal communication
- Organization
- Document management
- MS Office
- Cash handling
- Staff training
- Inventory management