ANGELA SERETTA
Medical Dispensary
Titusville,USA
17
years of professional experience
I bring over two years of experience managing a high-performing team of 10 customer service professionals across multiple service channels. In my previous role, I successfully balanced diverse operational responsibilities, consistently exceeding revenue targets and management expectations. My strong attention to detail is proven through rigorous inventory control and strategic alignment with company needs. Known for my efficiency, I routinely complete objectives ahead of schedule and take pride in mentoring team members to achieve the same. My reliability and professionalism have been the driving forces behind my continuous career growth.
Work History
Front End Manager
1 Year 10 Months- Formulated and implemented sales strategies that resulted in revenue growth and expanded market presence.
- Addressed customer concerns effectively, fostering quick resolutions and promoting overall client satisfaction.
- Fostered team success through motivational coaching strategies and performance-based reward systems, enhancing team engagement and productivity.
- Oversaw inventory management processes, maintaining optimal stock levels and ensuring accuracy to support operational needs.
- Analyzed patient traffic patterns to strategically structure labor shifts, enhancing safety measures and operational efficiency.
- Achieved compliance with cash-handling standards through diligent oversight of terminal reconciliations. Streamlined deposit processes by effectively managing high-security smart-safe operations.
- Implemented security measures to protect patients' sensitive medical records and personal health information.
- Ensured comprehensive validation of patients' medical records to maintain prescription accuracy and compliance.
Stevedore Checker
4 Years 6 Months- Inspected product quality and managed documentation processes to ensure compliance with standards.
- Assured thorough review of documentation to facilitate timely product release for shipment.
- Coordinated with colleagues to resolve complex issues related to detail checker tasks, enhancing workflow efficiency.
- Reviewed documentation thoroughly to ensure timely product release for shipment, minimizing delays.
- Inspected product quality and managed associated documentation processes.
Production Operator
8 Months- Facilitated efficient movement of goods to specified locations within warehouse to optimize operations.
- Oversaw loading and unloading operations for trucks utilizing hand trucks, pallet jacks, and forklifts to ensure timely deliveries.
- Monitored and updated inventory data through computerized systems to enhance operational workflows.
- Oversaw and enforced compliance with safety protocols during machinery operation.
- Oversaw safe delivery of packaged items by utilizing protective materials to mitigate damage during transit.
- Orchestrated order assembly processes, ensuring alignment with detailed customer specifications.
- Performed daily cleaning tasks, including sweeping, mopping, and dusting shelves, to maintain a safe and efficient work environment.
- Implemented cleaning protocols for workstations and pallet areas to support safety compliance and streamline operations.
Cashier
9 Years- Assisted customers by answering questions and offering insights into available products and services.
- Executed daily reconciliation of transactions to ensure accuracy and integrity of sales data.
- Facilitated customer satisfaction by accurately issuing receipts, refunds, credits, or change as needed.
- Adapted to diverse duties as instructed by management to enhance operational efficiency.
- Facilitated customer satisfaction by providing outstanding service and advocating for loyalty programs to drive sales growth.
- Managed cash register operations, ensuring efficient and accurate payment processing for cash, checks, credit cards, gift cards, and automatic debits.
- Adhered to established security procedures to ensure safe handling of large monetary amounts.
- Managed inventory by restocking shelves with merchandise as required.
Education
GED
Skills
Product placement
Inventory management
Consistent measurement accuracy
Patient record verification
Organizational skills
Sales strategy development
Operational efficiency analysis
Sales performance optimization
Verbal communication
Written Communication
Adaptability
Timeline
Front End Manager
Medical Dispensary
10.2024 - CurrentRead More
Stevedore Checker
Ambassador Services
02.2020 - 08.2024Read More
Production Operator
Florida Linen Services LLC
06.2019 - 02.2020Read More
Cashier
McDonald's Restaurant
01.2010 - 01.2019Read More
East Boston High School
GED
Read More