Liani Serrano
Sewell
Summary
Adaptable professional with experience in customer-facing roles. Proven ability to deliver exceptional service and maintain store presentation, contributing to customer satisfaction and team success. Eager to leverage skills in a dynamic retail environment.
Overview
3
3
years of professional experience
Work History
Front End Associate
Walmart
Woodbury NJ
08.2025 - Current
- Assisted customers with inquiries and product selections to enhance the shopping experience.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Operated cash registers efficiently, ensuring accurate transactions and efficient service.
- Maintained store presentation by restocking shelves and organizing merchandise displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked a flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Fostered a positive shopping experience, greeting customers with a smile and offering help in locating products.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Maintained clean and safe a shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
Taco Bell
Woodbury NJ
07.2025 - 08.2025
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Lifeguard
Clementon Park & Splash World
Clementon, NJ
05.2025 - 06.2025
- Responded promptly to emergencies, providing first aid and coordinating rescue operations.
- Monitored pool areas to ensure safety and compliance with established regulations.
- Conducted regular safety drills and training sessions for new lifeguards.
- Maintained cleanliness of facilities, ensuring a safe and welcoming environment for guests.
- Assisted in developing safety protocols, enhancing operational efficiency during peak hours.
- Engaged with park visitors to promote water safety awareness and best practices.
- Collaborated with management on employee scheduling to optimize coverage during busy periods.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Crew Member
McDonald's
Hurfville NJ
08.2023 - 09.2024
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure timely order fulfillment and accuracy.
- Operated kitchen equipment efficiently to prepare high-quality food items.
- Maintained cleanliness and organization of workstations according to health standards.
- Assisted in training new crew members on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly to maintain satisfaction levels and loyalty.
- Monitored inventory levels, restocking supplies as needed to support daily operations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Deptford High School
Woodbury NJSkills
- Cash register operation
- Cash handling
- Checkout efficiency
- Visual merchandising
- Product placement
- Display setup
- Display assembly
- Customer engagement
- Store appearance maintenance
- Dependable work ethic
- Safety compliance
- Customer engagement
- Team cooperation
- Collaborative teamwork
- Customer engagement
- Organization
- Attention to detail
- Problem-solving
- Reliable and responsible
- Interpersonal communication
- Team collaboration
- Diverse customer interaction
- Effective communication
- Availability for varied shifts
Timeline
Front End Associate
Walmart
08.2025 - Current
Crew Member
Taco Bell
07.2025 - 08.2025
Lifeguard
Clementon Park & Splash World
05.2025 - 06.2025
Crew Member
McDonald's
08.2023 - 09.2024
High School Diploma -
Deptford High School