ALIZE FLUELLIN
Jacksonville,Florida
Summary
Dynamic leader with a strong background in contributing to process improvements and implementing change. Skilled analyst and problem-solver dedicated to eliminating operational gaps and optimizing services. Committed to providing team members with the knowledge and tools they need to succeed in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front End Specialist
Harveys supermarket
Jacksonville, FL
09.2019 - 11.2022
- Provided technical support to clients regarding front-end issues, fostering positive relationships and maintaining strong customer satisfaction levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Developed reusable code libraries to expedite future projects while maintaining consistent design elements.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Improved team morale and efficiency with regular communication and feedback sessions.
Sales Assistant
Toyota
Jacksonville, FL
12.2018 - 07.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Boosted store revenue through upselling and cross-selling techniques.
Daycare Assistant Teacher
Hidden hills learning tree
Jacksonville, FL
08.2018 - 07.2019
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Arrived at assigned areas on time, prepared, and ready to work.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Implemented positive discipline techniques to encourage responsible behavior among students consistently.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Contributed to the development of students'' behavioral skills by addressing individual concerns with patience and understanding.
- Aided in smooth transitions between activities throughout the day by preparing materials ahead of time and guiding students calmly from one task to another.
Customer Service Manager
Roses Supermarket
Jacksonville, FL
10.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Skills
- Staff Management
- Staff Training
- Cash Handling
- Customer Service
- Effective Workflow Management
- Exceptional Telephone Etiquette
- Time Management
- Work Prioritization
- Performance Tracking and Evaluations
- New Hire Training
- Microsoft Excel
- Employee Scheduling
- Positive and Constructive Feedback
- Turnover Minimization
- Verbal and Written Communication
- Exceptional Interpersonal Communication
- Conflict Management
- Managing Operations and Efficiency
- Relationship building
- Office administration
- Administrative tasks
- Customer engagement
- Task delegation
- Recordkeeping
- Business communications
- Timesheet processing
- Talent acquisition
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Conflict resolution
- Client relations
Timeline
Customer Service Manager
Roses Supermarket
10.2021 - Current
Front End Specialist
Harveys supermarket
09.2019 - 11.2022
Sales Assistant
Toyota
12.2018 - 07.2019
Daycare Assistant Teacher
Hidden hills learning tree
08.2018 - 07.2019