Summary
Overview
Work History
Education
Skills
Timeline
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Erica Odewumi

Pompano Beach,FL

Summary

Meticulous financial support professional familiar with financial operations, recordkeeping and documentation requirements. Excellent multitasking and problem-solving abilities combined with a calm and professional demeanor in even the most challenging circumstances.

Overview

8
8
years of professional experience

Work History

Front End Specialist

Winn Dixie Supermarket
Tamarac, FL
05.2024 - Current
  • Verified cash drawer, counted money and balanced receipts.
  • Performed opening and closing procedures according to established guidelines.
  • Assisted with training new employees on proper procedures.
  • Managed change fund accurately throughout the day with minimal errors.
  • Maintained records of all daily transactions in an organized manner.
  • Operated a variety of office equipment such as calculators, scanners.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.

Team Lead

Walmart
Margate, FL
10.2016 - 02.2024
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Fort Lauderdale Prepatory
Fort Lauderdale, FL
07-2012

Some College (No Degree) -

Broward College
Fort Lauderdale, FL

Skills

  • Cash Drawer Management
  • Customer Service
  • Proactive and Focused
  • Employee Training Oversight
  • Time Management
  • Handling Escalations
  • Positive and Constructive Feedback
  • Delegating Work
  • Work Prioritization
  • Decision-Making
  • Policy Enforcement
  • MS Office
  • Schedule Management
  • Customer Relationship Management (CRM)

Timeline

Front End Specialist

Winn Dixie Supermarket
05.2024 - Current

Team Lead

Walmart
10.2016 - 02.2024

High School Diploma -

Fort Lauderdale Prepatory

Some College (No Degree) -

Broward College

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Erica Odewumi