Summary
Overview
Work History
Skills
References
Timeline
Generic

Rosemary Vanessa Romero

Tacoma,WA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. In the five plus years of retail experience, prioritizing customer service and as well customer loyalty is the first thing I strive for.

Overview

5
5
years of professional experience

Work History

Front End Cashier

Rite Aid
08.2019 - 06.2020
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Answered questions about store policies and addressed customer concerns.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Approached every question or concern with calm and level-headed approach.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

McDonald's Crew Member

McDonald's Restaurant
07.2020 - 10.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Examined trays to check contents for required items and complete orders.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Deli Employee

Safeway
06.2021 - 08.2021
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Created appealing food arrangements for party trays and specialized orders.
  • Planned work for deli team to optimize coverage for busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Rite Aid Off Stage Stocker/Front End Cashier

Rite Aid
08.2021 - 01.2022
  • Restocked and organized merchandise in front lanes.
  • Trained new cashier's on how the systems work and everything about our policies.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reviewed weekly sales ads and monitored price changes.

Deli Worker

Metropolitan Market
01.2022 - 05.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Morning Stocker/Cashier

Marshalls
05.2022 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier

Fred Meyer
08.2022 - 02.2023
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Gas Station Clerk

Jacksons
10.2023 - 03.2024
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Maintained a clean and organized store environment for improved customer experience.
  • Delivered exemplary customer service and warmly greeted guests.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Rang up customers' orders by scanning products and keying prices into register.
  • Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
  • Conducted regular price checks to ensure accuracy in pricing for customers.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.

Skills

  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Liquor Law Compliance
  • Identification Checks
  • Drawer Management
  • Cash Drawer Management
  • Bagging and Packaging
  • Safety Methods
  • Complex Problem-Solving
  • Pallet Jack Operation
  • Cleaning Procedures
  • Heavy Lifting
  • Product Display
  • Shelving of Products

References


Julian Tompsett, Shift Supervisor/Asset Protection, Rite Aid

360-591-9574- juliantompsett1993@gmail.com - Former Shift Supervisor

Timeline

Gas Station Clerk

Jacksons
10.2023 - 03.2024

Cashier

Fred Meyer
08.2022 - 02.2023

Morning Stocker/Cashier

Marshalls
05.2022 - 08.2022

Deli Worker

Metropolitan Market
01.2022 - 05.2022

Rite Aid Off Stage Stocker/Front End Cashier

Rite Aid
08.2021 - 01.2022

Deli Employee

Safeway
06.2021 - 08.2021

McDonald's Crew Member

McDonald's Restaurant
07.2020 - 10.2020

Front End Cashier

Rite Aid
08.2019 - 06.2020

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Rosemary Vanessa Romero