Karen Roxbury Suso
New York
Summary
Senior Retail Operations Leader with 15+ years of progressive management experience driving performance in high-volume retail and food service environments. Expertise in multi-revenue cash management, team leadership, payroll administration, operational efficiency, and customer experience strategy. Proven ability to oversee $500K+ in weekly cash flow, lead cross-functional teams, and implement systems that reduce discrepancies and improve service delivery. Recognized for accountability, financial integrity, and team development.
Professional in financial management with strong expertise in cash handling, reconciliation, and financial reporting. Proven ability to enhance operational efficiency and ensure accuracy in financial transactions. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Skilled in accounting software, financial audits, and compliance. Dependable and results-driven, with focus on maintaining high standards and delivering impactful outcomes.
Overview
27
27
years of professional experience
Work History
FRONT-END & CASH OFFICE MANAGER
Eataly Downtown
New York, NY
01.2016 - Current
- Executive leader overseeing front-end, financial controls, and digital commerce operations within a high-volume, multi-department retail and restaurant environment.
- Direct leadership of 15–20+ associates, driving accountability, productivity, and service excellence
- Oversee reconciliation and financial controls for $70K–$100K+ in daily revenue and $500K+ weekly cash flow
- Reduced cash discrepancies by 20% through strengthened audit procedures and accountability systems
- Administer weekly payroll with 100% accuracy and compliance
- Lead scheduling strategy to optimize labor costs while maintaining peak-hour service standards
- Supervise 10+ POS terminals and self-checkout systems, improving transaction efficiency and reducing wait times
- Manage digital marketplace platforms (Instacart, Mercato), increasing fulfillment efficiency by 25%
- Serve as escalation point for complex guest relations issues, protecting brand reputation and customer loyalty
CASHIER / ONLINE ORDER ASSOCIATE
Saker ShopRite
Hazlet, NJ
01.2015 - 01.2016
- Processed 200+ daily transactions with high accuracy
- Fulfilled 50+ weekly online orders while maintaining customer satisfaction standards
FRONT-END MANAGER
Kmart
Hazlet, NJ
01.2010 - 01.2015
- Led front-end operations including service desk, cashier teams, layaway, and online fulfillment
- Supervised 10–15 team members, focusing on service standards and operational consistency
- Improved customer satisfaction by strengthening staff scheduling and service response times
- Maintained strict compliance with corporate cash handling and POS procedures
HEAD COURTESY CLERK
Foodtown
Port Monmouth, NJ
01.1999 - 01.2009
- Managed service desk and cash office operations
- Controlled $40K+ in daily deposits and store cash flow
- Supported payroll processing and workforce scheduling
Education
Social Sciences
Penn State University
State College, PAHigh School Diploma - undefined
Notre Dame High School
New York, NYSkills
- Retail & Front-End Operations Leadership
- Financial Oversight & Cash Controls
- Revenue Protection
- Team Development & Performance Management
- Workforce Planning & Scheduling
- Payroll Administration
- Customer Experience Strategy
- Digital Commerce Operations
- Process Improvement
- Compliance & Policy Enforcement
- Customer service
- Employee supervision
- Cash handling expertise
- Workflow optimization
- Financial reporting
- Fraud prevention
- Cash flow forecasting
- Financial record keeping
- Cash drawer management
- Regulatory compliance
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Effective communication
- Adaptability and flexibility
- Customer relations
- Customer service management
Accomplishments
- Introduced the Too Good To Go program at our location. Fostering additional revenue for the company.
- Spearheaded the digital platforms, Instacart and Mercato at our location. Which led our location into having the highest sales revenue for North America.
Timeline
FRONT-END & CASH OFFICE MANAGER
Eataly Downtown
01.2016 - Current
CASHIER / ONLINE ORDER ASSOCIATE
Saker ShopRite
01.2015 - 01.2016
FRONT-END MANAGER
Kmart
01.2010 - 01.2015
HEAD COURTESY CLERK
Foodtown
01.1999 - 01.2009
High School Diploma - undefined
Notre Dame High School
Social Sciences
Penn State University