Christine Ludwig
Blackwood,NJ
Summary
EXPERIENCED RETAIL PROFESSIONAL WITH 38 YEARS OF PROGRESSIVE EXPERIENCE IN GROCERY STORE OPERATIONS, CUSTOMER SERVICE, AND DEPARTMENTAL MANAGEMENT. PROVEN ABILITY TO LEAD TEAMS, MANAGE DAILY OPERATIONS, OVERSEE FINANCIAL PROCESSES, AND MAINTAIN HIGH STANDARDS OF CUSTOMER SATISFACTION. RECOGNIZED FOR RELIABILITY, LEADERSHIP, AND COMPREHENSIVE KNOWLEDGE OF STORE OPERATIONS ACROSS MULTIPLE DEPARTMENTS.
Overview
39
39
years of professional experience
Work History
FRONT END MANAGER
ACME MARKETS
11.1986 - Current
- SUPERVISED FRONT-END OPERATIONS TO ENSURE EFFICIENT CUSTOMER SERVICE, ACCURATE TRANSACTIONS, AND POLICY COMPLIANCE
- MANAGED CUSTOMER RETURNS, LOTTERY TRANSACTIONS, MONEY ORDERS, AND WESTERN UNION SERVICES
- OVERSAW DAILY CASH HANDLING, ARMORED CAR DELIVERIES AND PICKUPS, AND FINANCIAL ACCOUNTABILITY
- PROVIDED LEADERSHIP AND SUPPORT TO CASHIERS, ENSURING SMOOTH DAILY OPERATIONS AND HIGH CUSTOMER SATISFACTION
- BOOKKEEPING & FINANCIAL OPERATIONS
- MANAGED DAILY FINANCIAL REPORTING FOR STORE OPERATIONS
- BALANCED AND CLOSED STORE FINANCIALS AT END OF BUSINESS DAY
- PREPARED AND DISTRIBUTED CASH FUNDS FOR CASHIER REGISTERS
- ENSURED ACCURACY, COMPLIANCE, AND ACCOUNTABILITY IN ALL FINANCIAL PROCESSES
- FLORAL MANAGER
- MANAGED FLORAL DEPARTMENT OPERATIONS, INCLUDING ORDERING, INVENTORY CONTROL, AND VENDOR COORDINATION
- DESIGNED CUSTOM FLORAL ARRANGEMENTS, WEDDINGS, AND SEASONAL DISPLAYS
- DEVELOPED DAILY MERCHANDISING DISPLAYS TO DRIVE SALES AND CUSTOMER ENGAGEMENT
- MAINTAINED STRONG CUSTOMER RELATIONSHIPS THROUGH PERSONALIZED SERVICE
- RECEIVING & WAREHOUSE OPERATIONS
- RECEIVED AND VERIFIED DELIVERIES FOR GROCERY, GENERAL MERCHANDISE, AND PERISHABLES
- MANAGED VENDOR ORDERS, INVOICES, AND INVENTORY TRACKING
- PROCESSED DAMAGED GOODS AND ENSURED ACCURATE DOCUMENTATION
- OPERATED FORKLIFT AND POWER JACK; COORDINATED RECYCLING, PALLET RETURNS, AND WAREHOUSE ORGANIZATION
- PRODUCE & FRONT-END OPERATIONS
- ENSURED DAILY PRODUCT ROTATION, QUALITY INSPECTION, AND FRESHNESS STANDARDS
- SUPPORTED FRONT-END OPERATIONS AS CASHIER AND SELF-CHECKOUT SUPERVISOR
- ASSISTED CUSTOMERS EFFICIENTLY WHILE MAINTAINING SPEED AND ACCURACY
LAKEDALE NURSERIES & FLOWER FARM
01.2023 - 01.2024
- CULTIVATED, HARVESTED, AND DESIGNED A WIDE VARIETY OF CUT FLOWERS
- PREPARED FLORAL PRODUCTS FOR WHOLESALE DISTRIBUTION
- APPLIED QUALITY CONTROL STANDARDS TO MEET COMMERCIAL EXPECTATIONS
Education
High School Diploma - undefined
Washington Township High School
01.1989
General Course of Studies – Dietitian Program
Camden County Community College
01.2013
Skills
- RETAIL & STORE OPERATIONS MANAGEMENT
- TEAM LEADERSHIP & STAFF SUPERVISION
- CUSTOMER SERVICE EXCELLENCE
- INVENTORY CONTROL & VENDOR RELATIONS
- CASH HANDLING & FINANCIAL RECONCILIATION
- FRONT-END & BOOKKEEPING OPERATIONS
- FLORAL DEPARTMENT MANAGEMENT & MERCHANDISING
- TRAINING & MENTORSHIP
- SAFETY, COMPLIANCE & LOSS PREVENTION
AWARDS & RECOGNITION
ACME EMPLOYEE OF THE MONTH
CAREER OBJECTIVE
TO SECURE A MANAGEMENT POSITION WHERE I CAN LEVERAGE MY EXTENSIVE OPERATIONAL EXPERIENCE, LEADERSHIP SKILLS, AND CUSTOMER-FOCUSED APPROACH TO CONTRIBUTE TO TEAM SUCCESS WHILE CONTINUING TO GROW IN A DYNAMIC RETAIL ENVIRONMENT.
Timeline
LAKEDALE NURSERIES & FLOWER FARM
01.2023 - 01.2024
FRONT END MANAGER
ACME MARKETS
11.1986 - Current
High School Diploma - undefined
Washington Township High School
General Course of Studies – Dietitian Program
Camden County Community College