Anthony Gloria
PGA TOUR Superstore
Manhattan Beach,CA
14
years of professional experience
Results-driven Retail and Operations Manager with over a decade of progressive leadership experience spanning store management, multi-site logistics, and warehouse operations. Proven track record of rapid advancement, earning multiple promotions by optimizing inventory systems, building high-performing teams, and enforcing strict operational compliance. Combines hands-on technical proficiency in CRM and enterprise inventory software with a strong background in team supervision and customer experience management.
Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Work History
Front End Manager
1 Year 8 Months- Led front-end store operations, customer service workflows, and front-line staff to deliver a seamless, high-quality guest experience.
- Managed daily financial reconciliations, secured store funds, and ensured compliance with corporate front-end auditing procedures.
- Directed, mentored, and scheduled front-end associates, cultivating a collaborative environment focused on performance excellence.
Sales and Service Manager
4 Months- Staff Development & Training: Recruited, hired, and onboarded new associates, implementing structured training programs to achieve full compliance with corporate Standard Operating Procedures (SOPs).
- Vendor Relations: Built and maintained strategic relationships with external vendors to optimize product availability and support sales targets.
- Vendor Relations: Developed and nurtured strategic relationships with external vendors to enhance product availability and meet sales targets.
- Keyholder Operations: Managed daily opening/closing procedures and secured facility assets as a designated keyholder.
Sales Manager
1 Year- Executed relocation strategy to enhance sales operations at Palm Desert location.: Relocated to optimize high-volume sales operations at the Palm Desert location following a successful tenure at the Torrance store.
- Coordinated operational launch and infrastructure setup for new store in Torrance, California, ensuring readiness for high-volume sales.
- Earned Employee of the Month for leadership in driving sales growth and fostering a high-performance team culture.
Soft Goods Lead
8 Months- Earned promotion to Lead role three months after hire by demonstrating strong organizational skills, time management, and aptitude for merchandising.
- Supervised e-commerce fulfillment and inventory control for soft goods department, utilizing extensive golf apparel product knowledge to enhance sales and customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Associate
1 Year- E-Commerce Operations: Facilitated daily e-commerce operations, ensuring accurate order picking, packing, and shipping of premium golf apparel to enhance customer satisfaction.
- Client Relations: Addressed customer inquiries, resolved order discrepancies, and managed inventory control to uphold stock accuracy and improve service reliability.
- Resolved customer inquiries and issues efficiently through effective communication and product knowledge.
- Maintained high levels of customer satisfaction by providing timely and accurate information regarding products and services.
- Trained new associates on company policies, procedures, and customer service best practices to ensure consistency.
Warehouse Supervisor
4 Years 4 Months- Operations Management: Oversaw a team of associates running day-to-day warehouse operations, including inbound logistics, picking, packing, and international shipping.
- Earned promotion to logistics-focused position after two years, advancing to Warehouse Supervisor by year three, reflecting capability and loyalty.
- Managed inventory tracking and warehouse management systems, ensuring accuracy across all product lines.
Extraction Technician
2 Months- Technical Execution: Executed extraction processes for medical-use CBD products, ensuring adherence to laboratory safety and compliance protocols.
- Operated extraction equipment to ensure optimal processing of hemp-derived products.
- Maintained compliance with safety protocols and quality standards throughout extraction processes.
- Collaborated with team members to troubleshoot and resolve equipment issues efficiently.
Team Member / Cashier
4 Years- Demonstrated operational versatility by efficiently managing various tasks in a fast-paced environment.: Handled drive-thru operations, food preparation, order tracking, cash handling, and lobby maintenance.
- Received a merit-based raise and took on expanded operational responsibilities for strong reliability, communication, and mathematical skills.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Operated point-of-sale system efficiently, ensuring accurate transactions and timely service delivery.
- Maintained cleanliness and organization of dining area, contributing to positive dining experiences for customers.
Education
Professional Certificate - Cybersecurity
- Digital Badge: Verify Credly Credentials
- Technical Proficiency: Developed hands-on experience using Linux command-line utilities (grep, log analysis) and Python for data parsing and security automation.
- Security Frameworks: Trained in the NIST Incident Response Lifecycle, risk mitigation, asset protection, and identifying OWASP Top 10 vulnerabilities.
- Network & Data Security: Mastered network security protocols, packet analysis, and utilizing SQL for database querying and vulnerability management.
High School Diploma
Skills
Management: Store Management
Team Supervision
Employee training
Recruitment process
Time Management
Inventory management
Systems & Tools: Salesforce CRM
OmniStore Back Office
WMS expertise
Retail Sales An Inventory Reporting Technology
Microsoft Excel
Python
SQL
Data Entry
Certifications: Cybersecurity certification
Forklift Certified
Fraud prevention
Timeline
Front End Manager
PGA TOUR Superstore
11.2024 - CurrentRead More
Sales and Service Manager
PGA TOUR Superstore
07.2024 - 11.2024Read More
Sales Manager
PGA TOUR Superstore
07.2023 - 07.2024Read More
Soft Goods Lead
PGA TOUR Superstore
11.2022 - 07.2023Read More
Customer Service Associate
Trendy Golf
11.2021 - 11.2022Read More
Warehouse Supervisor
Sea to Summit USA
01.2017 - 05.2021Read More
Extraction Technician
Charlotte's Web
10.2016 - 12.2016Read More
Team Member / Cashier
Whataburger
10.2012 - 10.2016Read More
Grapevine High School
High School Diploma
Read More
Google / Coursera
Professional Certificate from Cybersecurity
Read More