Alyssa Pride
Huntsville,AL
Summary
Customer Service Professional experienced in delivering exceptional service to guests and resolving conflicts effectively. Managed front desk operations while ensuring customer satisfaction and addressing challenges with technical proficiency and a friendly demeanor. Front End Manager focused on optimizing personnel management, cash flow, inventory control, and security.
Overview
1
1
year of professional experience
Work History
Front End Manager
Food City
Huntsville, AL
12.2025 - Current
- Managed daily operations of front-end staff at Food City.
- Trained new cashiers on register systems and customer service.
- Oversaw inventory management and restocking of front-end supplies.
- Ensured compliance with health and safety regulations during operations.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with management to improve front-end workflows and processes.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Resolved technical issues related to the front end development process.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Reviewed employee performance and determined areas in need of improvement.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Developed and implemented strategies to improve customer experience.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
Cashier
Dollar General
Huntsville, AL
05.2025 - 12.2025
- Processed customer transactions using point-of-sale system.
- Assisted customers in locating products throughout the store.
- Handled cash, credit, and debit transactions accurately.
- Maintained clean and organized checkout area for efficiency.
- Stocked shelves with merchandise and ensured proper placement.
- Addressed customer inquiries and resolved concerns promptly.
- Collaborated with team members to maintain store appearance.
- Monitored inventory levels and reported shortages to management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
GED
Drake State
08.2026 - 09.2026
Skills
- Cash handling
- Cash register operation
- Staff supervision
- Health compliance
- Fraud prevention
- Cash flow management
- Cash flow oversight
- Financial management
- Financial reporting
- Process improvement
- Workflow optimization
- Employee training
- Employee supervision
- Team building
- Team supervision
- Staff management
- Staff supervision
- Customer service
- Conflict resolution
- Conflict management
- Listening skills
- Time management
- Financial management
- Conflict management
Timeline
GED
Drake State
08.2026 - 09.2026
Front End Manager
Food City
12.2025 - Current
Cashier
Dollar General
05.2025 - 12.2025