Lisa Haughton
Leland,NC
Summary
Dynamic Office Manager with a proven track record at ACE Heating and Air Conditioning, excelling in customer service and team supervision. Achieved a remarkable reduction in accounts receivables from over $300K to under $50K within six months, showcasing strong financial reporting and problem-solving skills while fostering a collaborative work environment.
Overview
21
21
years of professional experience
Work History
Front End Manager
S&L New York Style Deli
03.2014 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security, as well as outstanding customer service and support.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Responsible for answering all phone calls and taking to-go orders.
Office Manager
ACE Heating and Air Conditioning
08.2014 - 03.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- All bookkeeping, to include but not limited to payroll, accounts receivables, accounts payables, weekly, monthly and yearly budgeting, as well as maintain all employee records and report as needed.
Office Manager Book Keeper
Matz-rightway Heating & Air Conditioning
03.2004 - 07.2014
- Managed daily administrative tasks for enhanced office productivity.
- Improved team communication with introduction of regular meetings and feedback sessions.
- Coordinated company events, boosting employee engagement.
- Developed comprehensive office policies to ensure compliance and consistency.
- Optimized office supply inventory, reducing costs significantly.
- Enhanced customer service by training staff in effective communication techniques.
- Established vendor relationships for better pricing and service.
- Increased office efficiency with automation of routine tasks.
- Prepared reports for upper management, aiding in strategic decision-making.
- Oversaw office renovations, ensuring project completion within budget and timeline.
- Facilitated cross-departmental collaboration, enhancing operational synergy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Reduced Accounts Receivables from over $300 K to under $50 K with in first 6 months of employment.
- Coordinated, scheduled and dispatched service technicians throughout the day.
Education
Massage Therapist - Health And Wellness
College of Wilmington
Wilmington, NC11.2019
GED - General Diploma
Boces
Bellport, NY03.2001
Skills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
- Administrative skills
- Operations management
- Workflow optimization
- Listening skills
- Cash handling
- Client communication
- Team building
- Cash register operation
- Documentation
- Team supervision
- Cash flow management
- Administrative support
- Project management
- Financial reporting
- Effective planning
- Shrinkage control
- Reporting
- Cash flow oversight
- Time management
- Opening and closing procedures
- Cash handling accuracy
- Goals and performance
- Database management
- Complaint resolution
- Operations
- Relationship building and management
- Vendor management
- Problem-solving skills
- Cash counting
- Accurate money handling
Timeline
Office Manager
ACE Heating and Air Conditioning
08.2014 - 03.2015
Front End Manager
S&L New York Style Deli
03.2014 - Current
Office Manager Book Keeper
Matz-rightway Heating & Air Conditioning
03.2004 - 07.2014
Massage Therapist - Health And Wellness
College of Wilmington
GED - General Diploma
Boces
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