Rebecca LaPage
Ollie's Bargain Outlet
Canandaigua
12
years of professional experience
Results-driven professional with over four years of experience in customer service and team leadership. Expertise in decision-making and staff training contributes to fostering positive work environments and optimizing operational efficiency.
Work History
Front End Specialist
5 Months- Assisted customers with product inquiries and transactions, improving shopping experience and customer satisfaction.
- Maintained cleanliness and organization of sales floor, ensuring optimal presentation of merchandise and front end.
- Assisted customers with product inquiries and transactions, enhancing overall shopping experience.
- Educated customers on the features of the OA program, ensuring understanding of coupon benefits and points systems. I have achieved a 40.6% on OA sign ups
Server to the Resturant General Manager
4 Years 5 Months- Trained and mentored staff on best practices in customer service and operational procedures.
- Implemented cost-control measures to enhance profitability while maintaining quality standards.
- Directed daily operations to ensure exceptional guest experiences and optimal service delivery.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Carefully interviewed, selected, trained, and supervised staff.
CNA
2 Years- Monitored vital signs and reported changes to nursing staff, contributing to timely medical interventions.
- Assisted nursing staff with patient assessments and documentation, enhancing communication within the care team.
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Provided compassionate and nurturing care to individuals during critical times.
Server to Then a Shift Manager
4 Years- Progressed from server/cook to shift manager within one year, demonstrating strong work ethic and comprehensive job knowledge.
- While being a server/cook I ensured exceptional guest experiences by accurately processing and preparing orders.
- Facilitated effective communication of daily tasks and preparations to maintain smooth shift operations.
- Oversaw cash drawer management during shifts and executed end-of-night deposit procedures.
- Ensured store cleanliness and optimal setup for next day's operations.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Timeline
Front End Specialist
Ollie's Bargain Outlet
03.2026 - CurrentRead More
Server to the Resturant General Manager
Dennys Restaurant
01.2021 - 06.2025Read More
CNA
FF Thompson Hospital Continuing Care Center
01.2018 - 01.2020Read More
Server to Then a Shift Manager
Pizza Hut
01.2015 - 01.2019Read More
Geneva High School
High School Diploma
Read More