Carlos Santiago
Harker Heights
Summary
Hello, My name is Carlos A. Santiago, and I am a dedicated Veterinary Technician/Veterinary Assistant with extensive experience at StageCoach Pet Hospital, skilled in surgical assistance and compassionate patient care, the ability to educate clients on preventive measures while managing time-sensitive tasks effectively. I am well known for strong communication and organizational skills, enhancing both animal welfare and client satisfaction in a fast-paced environment. With all the experience I've worked in the animal field for many years, I am versatile with many skills involving computer skills, data management and physical labor that I have been improving throughout my work life. I am always challenging myself to improve myself and learn new experiences that I can gladly overcome.
Overview
7
7
years of professional experience
Work History
Veterinary Technician/Veterinary Assistant
StageCoach Pet Hospital
01.2023 - 04.2025
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted veterinarians with radiographs and ultrasounds.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Veterinary Assistant
Georgetown Veterinary Clinic
10.2022 - 01.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Groomed and bathed animals to maintain hygiene and appearance.
- Assisted senior staff with blood analyses and physical assessments.
- Monitored laboratory animal behavior and health.
- Assisted veterinarians with euthanasia of animals.
Kennel Technician
Belton Small Animal Clinic
08.2021 - 10.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
- Contributed to increased adoption rates by assisting with grooming and presentation of animals for adoption events.
Waiter
Pignettis
08.2020 - 11.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Freedom Jeep Chrysler
07.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor of Science - Organismal Biology
University of Mary Hardin-Baylor
Belton, TX05-2016
Skills
- Vaccine administration
- Surgical procedures and support
- Medication administration
- Surgical assistance
- Laboratory skills
- Surgical preparation
- Pharmacy duties
- Suture removal
- Nail trimming
- Supply restocking
- Vaccinations
- Euthanasia
- Patient monitoring
- Patient positioning
- Behavioral assessment
- Wound treatment
- Medication labeling
- Vital signs
- Anal sac expression
- Fluorescein stain test
- Microscopy techniques
- Radiology safety
- Emergency care
- Canine and feline intubation
- Animal behavior observation
- Urinalysis techniques
- X-ray review
- Ear sample collection
- Specimen preparation
- Surgical scrubbing procedures
- Procedure support
- Skin scraping
- Physical examination
- Wound management
- Infection control
- Dietary recommendations
- Problem resolution
- Customer relations
- Organization skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Data inputting
- Greeting and seating clients
- Scheduling appointments
- Positive attitude
- Willing to learn
- Punctual and reliable
- Energetic and outgoing
Timeline
Veterinary Technician/Veterinary Assistant
StageCoach Pet Hospital
01.2023 - 04.2025
Veterinary Assistant
Georgetown Veterinary Clinic
10.2022 - 01.2023
Kennel Technician
Belton Small Animal Clinic
08.2021 - 10.2022
Waiter
Pignettis
08.2020 - 11.2020
Receptionist
Freedom Jeep Chrysler
07.2018 - 09.2019
Bachelor of Science - Organismal Biology
University of Mary Hardin-Baylor
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