Carlos Santos
Inwood,West Virginia
Summary
Passionate, results-driven professional, with extensive professional and educational experience in leadership, communications and customer service. Bilingual, team focused individual, with strong organizational and critical thinking skills. Always looking for opportunities to grow. Focused on working with others to ensure effective results.
Overview
12
12
years of professional experience
Work History
Fraud Representative, analyst for fraud patterns, and trends
Navy Federal Credit Union
06.2017 - Current
- Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
- Implemented robust reporting mechanisms to ensure timely escalation of critical issues related to ongoing or potential fraudulent activities.
- Streamlined case management processes by leveraging data analysis techniques to identify trends in fraudulent activity.
- Participated in industry conferences and workshops focused on fraud prevention and risk management, staying current with best practices and emerging threats.
- Mitigated financial losses by promptly identifying and resolving cases of fraud.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Load Carts of Product Into Trailers
Home depot distribution center
04.2017 - 06.2017
- Championed innovative solutions by encouraging open dialogue among team members and embracing experimentation.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
Termite Tech Sterling Virginia
Terminex
07.2016 - 04.2017
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed training materials to enhance staff proficiency and productivity.
Fork Lift Driver, Package Handler
McKesson
03.2016 - 07.2016
- Established strong relationships with industry partners, including processors, distributors, retailers, and regulatory bodies for seamless business operations.
- Lifted up to 50 pounds on regular basis.
- Enhanced customer satisfaction through timely delivery of packages and accurate tracking information updates.
Box Truck Driver, Route Sales Representative
Stroehmann Bakeries
06.2012 - 02.2016
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Communicated 12-member team to report delays in transportation, minor accidents, and arrival of shipments.
- Demonstrated strong knowledge of local and regional roadways, enabling efficient navigation even without GPS assistance.
- Managed inventory within the truck accurately to ensure proper loading/unloading order for time-efficient deliveries.
Education
Bachelor of Science - Criminal Justice
South University
Savannah, GA05.2016
High School Diploma -
Sherando High School
Stephens City, VA01.2009
Skills
- Investigation techniques
- Fraud prevention
- Anti-Money Laundering
- Financial knowledge
- Verbal and written communication
- Activity monitoring
- Data Analysis
- Call Management
Coursework
- Criminology
- Criminal Investigation
- Law Enforcement Supervision
- Victimology
- Juvenile Justice System
- Psychology
- Research methods analyst, for fraud in a major banking institution
Languages
Spanish
Native or Bilingual
Timeline
Fraud Representative, analyst for fraud patterns, and trends
Navy Federal Credit Union
06.2017 - Current
Load Carts of Product Into Trailers
Home depot distribution center
04.2017 - 06.2017
Termite Tech Sterling Virginia
Terminex
07.2016 - 04.2017
Fork Lift Driver, Package Handler
McKesson
03.2016 - 07.2016
Box Truck Driver, Route Sales Representative
Stroehmann Bakeries
06.2012 - 02.2016
Bachelor of Science - Criminal Justice
South University
High School Diploma -
Sherando High School
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