Carlos Savage-Medina
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Field Service Manager position. Ready to help the team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
In-flight Service, IFS
Delta Air Lines, Inc.
04.2014 - Current
- Lead Flight Attendant, focusing on safety and security on every flight by utilizing CRM skills.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Chief Pilots Office (CPO), FLT. OPS (Internship 2020)
Delta Air Lines, Inc
01.2020 - 07.2020
- Internship in the SLC CPO to expand knowledge of how the operations work from a pilot perspective
- Work directly with the CP and the ACP in day-to-day duties
- Sat in on safety and operational meetings
- Assisted pilots with scheduling, badges, meetings, and daily paperwork, i.e., flight plans and weather charts.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Owner
Vault Martini
10.2010 - 09.2016
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Mentored 15 staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring team members completed all tasks accurately and efficiently.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
Gate Agent, ACS
Delta Air Lines, Inc.
01.2012 - 01.2014
- Enhance the experience of each passenger, work the front line of Delta, and manage travel.
- Assist with passenger concerns and problems in a professional manner.
- Executed DeltaTerm and SNAPP with accuracy and proficiency.
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
Ramp Agent, ACS
Delta Air Lines, Inc.
10.2007 - 04.2012
- Demonstrated safe practices as a ramp operator to lift, load, and unload baggage, mail, and cargo.
- Handled duties, including operating ground support equipment such as tugs, conveyor belts, and tow tractors.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Education
MBAA Admin Aviation - Aviation Management And Operations
Embry-Riddle Aeronautical University - Online
Prescott, AZ01.2025
B.S. Aviation Flight Ops. -
Westminster College
Salt Lake City, UT05.2021
Skills
- Organization and Time Management
- Dependable and Responsible
- Emergency Response Coordination
- Issue Resolution
- Team Oversight
- Calm Under Pressure
- Active Listening
- Analytical and Critical Thinking
Certification
- Private Pilot SEL, Westminster College, Salt Lake City, UT, June 2019
- Instrument Rating, Westminster College, Salt Lake City, UT, July 2020
- Commercial Rating, Westminster College, Salt Lake City, UT, Mar. 2021
- Purser Qualifications, Delta Air Lines, Atlanta GA, Anticipated Mar. 2024
Volunteer Activity
- Woman In Aviation
- NGPA
- AOPA Member
Professional Highlights
Professional Brand Ambassador (BA) in Salt Lake City for IFS. Representing Delta Air Lines and its brand attributes in various capacities. As a BA working along side management, creative directors, and marketing to produce content that elevates Delta to a higher professional level.
Special Assignment Flight Attendant (SAFA) to set up and train colleagues on new point-of-sale devices (first gen SkyPro). Work with OnBoard Sales to establish new productlines that role out to our crew and passengers. Beta tested our GST and MiCrew Apps to look for bugs and add features to better support Flight Attendants.
Timeline
Chief Pilots Office (CPO), FLT. OPS (Internship 2020)
Delta Air Lines, Inc
01.2020 - 07.2020
In-flight Service, IFS
Delta Air Lines, Inc.
04.2014 - Current
Gate Agent, ACS
Delta Air Lines, Inc.
01.2012 - 01.2014
Owner
Vault Martini
10.2010 - 09.2016
Ramp Agent, ACS
Delta Air Lines, Inc.
10.2007 - 04.2012
MBAA Admin Aviation - Aviation Management And Operations
Embry-Riddle Aeronautical University - Online
B.S. Aviation Flight Ops. -
Westminster College
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Xin BaiXin Bai
Hardware & Software Engineering (UAV Project) at Hanseup KimHardware & Software Engineering (UAV Project) at Hanseup Kim