Carlos Segui
Greenacres City
Summary
Account Manager with a robust background in client relations and revenue generation. Successfully increased sales through strategic contract negotiations while fostering long-term partnerships. Skilled in analyzing client data to identify growth opportunities and enhance service delivery across diverse accounts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Facilitator ESOL Comm Lang- Spanish
Okeeheelee Middle School
Greenacres City
08.2025 - Current
- Facilitated individualized and small group instruction for English language learners under teacher supervision.
- Collaborated with educators and administrators to align efforts with ESOL program goals, enhancing overall program effectiveness.
- Guided students in developing critical thinking and problem-solving skills.
- Developed strategies to boost academic achievement among targeted students.
- Monitored student progress throughout the course to ensure achievement of learning objectives and timely interventions.
- Implemented feedback mechanisms to assess student engagement and understanding.
- Encouraged collaborative problem solving through active listening techniques.
- Interpreted during school communications with parents, students, and community members.
- Advocated for needs of students and parents within target population.
- Conducted home-community visitations to strengthen family engagement and support student success.
- Fostered positive relationships to create a supportive learning environment.
- Translated documents into native languages for target population.
Contract Coordinator & Account Manager
Simply Healthcare
West Palm Beach
10.2022 - 12.2023
- Provides a single point of accountability for facilitating complex contract loading and ensuring optimal provider service delivery and database accuracy
- Resolved multiple provider database issues through identification and analysis, enhancing data integrity.
- Researches and resolves complex issues for multiple business areas to assure accurate reimbursement based on provider contract and area fee schedules
- Managed complex group assignments across a large geographic territory
- Interprets update requests and coordinates with internal and external customers to clarify and complete the requests
- Provides timely research of complex provider information and creates clear and concise provider database update submissions
- Reviews incoming contracts and works with the provider relations reps, providers, and the credentialing department to facilitate new and re-contracting efforts for Institutional, Professional, HMO, and Ancillary products
- Drafted amendments to existing contracts in accordance with changes in scope of work or project timeline
- Developed contract templates to ensure compliance with company standards
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lab Account Manager
NDX labs
Jupiter
07.2020 - 08.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Managed multiple accounts simultaneously while meeting deadlines
- Negotiated contracts with clients to maximize revenue potential
- Analyzed client data and identified opportunities for growth
- Negotiated contracts and closed agreements to maximize profits
- Generated sales audit reports to track and review performance
- Pitched new clients by leveraging existing client base and targeting strategic partnerships to enhance account portfolio
- Met, engaged, and pursued customers through networking, referrals, and marketing
- Developed sales strategies and comprehensive understanding of customers' business models
- Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives
- Developed strategic growth plans for new and existing customers to align with business objectives
- Researched competitors and customer business models for sales strategy development
- Maintained accurate records of all customer interactions in the CRM system
- Resolved customer complaints in a timely manner
- Developed successful customer relationships to boost sales opportunities
- De-escalated customer interactions by providing alternative solutions to issues
- Collaborated with marketing teams to create targeted campaigns that increased account acquisition and growth
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Customer Service Representative
HearUSA
Palm Beach Gardens
09.2013 - 09.2020
- Developed successful customer relationships and quickly resolved service requests to increase sales
- Followed up with key account business partners to maximize account potential and generate project leads
- Handled inbound and outbound, unsolicited prospect calls and converted them into sales
- Maintained and expanded the company's database of prospects by conducting research to find new leads
- Cold-called and emailed prospects to qualify the lead; identified decision makers to begin the sales process
- Educated and informed prospects about all of Hearusa Service & Product offerings
- Received inbound prospect calls; answered questions and offered suggestions based on a thorough knowledge of the product line; qualified prospects prior to offering a site visit
- Emphasized product/service features and benefits, quoted prices, discussed payment terms, and prepared sales order forms and/or reports
- Cross-sold and upsold existing customers via telephone and e-mail
- Overcame objections of prospective customers
- Collaborated with Sales and Business Manager to determine necessary strategic sales approaches and develop a calendar of activities to continually work the prospect list
- Provided prompt and courteous customer service
- Appropriately communicated brand identity and corporate position
- Assisted with setting up sales presentations, product/service demonstrations, and other sales actions
- Created RFP responses to potential clients
- Attended periodic sales training where applicable
- Assisted all sales team members where needed for the success of the entire Sales Team
- Performed other duties as assigned
- Developed strong relationships with customers by providing personalized assistance and support
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Provided exceptional customer service to ensure customer satisfaction
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Developed positive relationships with customers through friendly interactions
- Answered inbound calls, chats and emails to facilitate customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Took special orders in person and over telephone, generating additional revenue every month.
Donor Services Specialist Phlebotomist
Florida's Blood Centers
West Palm Beach
12.2011 - 12.2012
- Collected blood samples from patients
- Practiced proper patient identification, especially when working on hospital floors
- Labeled vials with patient names and dates
- Deciphered the best method for drawing blood depending on the specific patient
- Transported all specimen samples to a nearby laboratory
- Centrifuged blood samples, depending on if this is allowed in the state you are working in
- Expected to work with a large number of patients varying in age and health status
- Was friendly, courteous, and sympathetic when it came to working with patients
- Kept phlebotomy cart or station well-organized at all times
- Practiced infection control standards at all times when working with patients and equipment.
Greeter, Service Desk Representative
Sprint
San Antonio
12.2010 - 12.2010
- Resolved customer complaints via phone, email, mail, or social media
- Used telephones to reach out to customers and verify account information
- Greeted customers warmly and ascertained problem or reason for calling
- Canceled or upgraded accounts
- Assisted with placement of orders, refunds, or exchanges
- Advised on company information
- Took payment information and other pertinent information such as addresses and phone numbers
- Placed or canceled orders
- Answered questions about warranties or terms of sale
- Acted as the company gatekeeper
- Suggested solutions when a product malfunctioned
- Handled product recalls
- Attempted to persuade customers to reconsider cancellation
- Informed customers of deals and promotions
- Sold products and services
- Utilized computer technology to handle high call volumes
- Worked with customer service manager to ensure proper customer service was being delivered
- Closed out or opened call records
- Compiled reports on overall customer satisfaction
- Read from scripts
- Handled changes in policies or renewals.
Appointment Setter
MKC Marketing
San Antonio
12.2010 - 12.2010
- Interviewed clients (both owners and prospective owners) to determine their specific timeshare property needs
- Responded to inquiries regarding available timeshare properties, their locations, and features and benefits
- Developed referrals and leads through client contact and cold calling activities and performed regular follow-up activities
- Fulfilled clients' requests regarding property pricing, property maps, descriptions, and network information
- Developed strategically layered questions to determine each client's specific requirements
- Scheduled appointments with prospective clients and created and delivered timeshare property presentations to them
- Provided clients with information on fixed ownership plans, factual ownership, and point-based plans
- Conducted and managed business transactions by thoroughly reviewing loan applications and financial documents
- Formulated strategies to analyze problems and overcome timeshare management problems
- Completed purchase summary worksheets and developed plans to minimize cancellations and provide comprehensive owner assurances
- Explained the features, advantages, and benefits of properties and advocated the appropriate amount of points to accommodate both owners and prospective owners
- Provided clients with information on financing options and assisted them in obtaining them
- Created timeshare contracts and monitored them to minimize rescission decisions and ensure timeliness of closings
- Ascertain that all correlating paperwork and documentation is completed within the provided timeline.
Front Desk Clerk
SPECTRUM ATHLETIC CLUB
San Antonio
12.2009 - 12.2010
- Built a good rapport and relationship with all of our members and guests
- Dealt with customer inquiries in a friendly and efficient manner
- Managed the door entry and exit system effectively
- Actively promoted and sold the various memberships available
- Maintained and updated the membership database system in accordance with the Data Protection Act 1998
- Promoted member challenges and initiatives
- Maintained and cleaned all equipment
- Responsible for the safety and enjoyment of our customers while using the gym facilities
- Ensured Safeguarding and Health & Safety procedures were being followed
- Able to seek solutions and resolve problems as and when they arise.
Education
HIPPA Training - Medical Assistant
Hallmark University
San Antonio, TXSkills
- Call Center Operations
- Report creation
- Report generation
- Credit card payment processing
- Data evaluation
- Conflict mediation
- Courteous demeanor
- Clerical support
- Adaptive team player
- Technologically savvy
- Project management abilities
- Product organization
- Retail sales customer service
- Sales expertise
- Customer relations
- Inbound and Outbound Calling
- Schedule mastery
- Problem-solving abilities
- Contract analysis
- Deadline Management
- Professional relationship building
- Contract terms negotiation
- Dispute Resolution
- Status Reporting
- Telephone Etiquette
- Proficient in [SalesForce]
- Student advocacy
- Critical thinking
- Effective communication
- Community engagement
- Student accommodation
- Enrollment management
Certification
- CPR
- AED Certified
- Blood Borne Pathogen Healthcare Provider
Languages
Spanish, Native/ Bilingual
Timeline
Facilitator ESOL Comm Lang- Spanish
Okeeheelee Middle School
08.2025 - Current
Contract Coordinator & Account Manager
Simply Healthcare
10.2022 - 12.2023
Lab Account Manager
NDX labs
07.2020 - 08.2022
Customer Service Representative
HearUSA
09.2013 - 09.2020
Donor Services Specialist Phlebotomist
Florida's Blood Centers
12.2011 - 12.2012
Greeter, Service Desk Representative
Sprint
12.2010 - 12.2010
Appointment Setter
MKC Marketing
12.2010 - 12.2010
Front Desk Clerk
SPECTRUM ATHLETIC CLUB
12.2009 - 12.2010
HIPPA Training - Medical Assistant
Hallmark University